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Search: person:"Anna S. Mattila"
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Subject
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Consumer behaviour
108
Konsumentenverhalten
101
Customer satisfaction
43
Service quality
41
Dienstleistungsqualität
40
Beziehungsmarketing
38
Kundenzufriedenheit
38
Relationship marketing
38
Corporate social responsibility
25
Beschwerdemanagement
24
Complaint management
24
Hotel industry
22
Hotellerie
22
Corporate Social Responsibility
21
Gastronomie
21
Restaurant industry
21
USA
21
United States
21
Emotion
17
Hospitality industry
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Gastgewerbe
16
Preismanagement
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Pricing strategy
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Experiment
13
Customer service
11
Gender
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Kundenservice
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CSR
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Advertising effects
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Internet marketing
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Loyalty program
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Online-Marketing
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Viral marketing
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Virales Marketing
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Werbewirkung
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Geschlecht
7
Hospital
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Power
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Article
276
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164
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164
research-article
30
Aufsatz im Buch
8
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8
Conference paper
1
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conceptual-paper
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Language
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English
226
Undetermined
56
Author
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Mattila, Anna S.
268
Wirtz, Jochen
21
Hanks, Lydia
16
Gao, Yixing
14
Wu, Luorong
13
Andreu, Luisa
11
Hwang, Yoo Hee
11
Pinto, Diego Costa
11
Liu, Qing
10
Yang, Wan
10
Zhang, Lu
10
Choi, Choongbeom
9
Fan, Alei
9
Noone, Breffni M.
9
Choi, Sungwoo
8
Choi, Sunmee
8
Miao, Li
8
Shin, Joongwon
8
Shuqair, Saleh
7
Zhao, Xinyuan
7
Anna S. Mattila
6
Ro, Heejung
6
S. Mattila, Anna
6
Kim, Kyungmin
5
O'Neill, John
5
Wang, Chen-ya
5
Xue, Xunyue
5
Ye, Tian
5
Cho, Wonae
4
Herter, Márcia Maurer
4
Kim, Min Gyung
4
Luo, Anqi
4
Xiao, Qu
4
Andreau, Luisa
3
Bolton, Lisa E.
3
Cranage, David
3
Hanson, Bjorn
3
Kim, Ellen Eun Kyoo
3
Liu, Stephanie Q.
3
McGinley, Sean
3
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Published in...
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International journal of hospitality management
58
The journal of services marketing
24
Journal of Services Marketing
21
Journal of business research : JBR
14
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
14
International journal of service industry management : IJSIM
12
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
10
International Journal of Contemporary Hospitality Management
9
International journal of contemporary hospitality management
9
Cornell hospitality quarterly : CQ
8
Journal of service management
7
The Cornell hospitality quarterly
7
Journal of Service Management
6
Journal of hospitality marketing & management
6
Journal of travel and tourism marketing
5
Managing service quality : MSQ ; an international journal
4
Tourism management : research, policies, practice
4
Journal of Business Research
3
Journal of retailing
3
Journal of service research
3
International journal of internet marketing and advertising : IJIMA
2
International journal of retail & distribution management
2
Journal of Consumer Marketing
2
Journal of Hospitality and Tourism Technology
2
Journal of global marketing
2
Journal of international consumer marketing
2
Journal of marketing theory and practice
2
Journal of retailing and consumer services
2
Journal of revenue and pricing management
2
Journal of service research : JSR
2
Journal of the Academy of Marketing Science
2
Marketing intelligence & planning
2
Services marketing quarterly
2
The Cornell School of hotel administration handbook of applied hospitality strategy
2
The real estate finance journal
2
Tourism economics : the business and finance of tourism and recreation
2
Breaking new ground in theory and practice
1
Bringing the Soul Back to Marketing : Proceedings of the 2023 AMS World Marketing Congress, Canterbury, UK, July 11-14, 2023
1
Design science in tourism : foundations of destination management
1
Electronic commerce research
1
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Source
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ECONIS (ZBW)
172
OLC EcoSci
58
Other ZBW resources
42
BASE
6
RePEc
4
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282
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101
The influence of a "green" loyalty program on service encounter satisfaction
Liu, Qing
;
Mattila, Anna S.
- In:
The journal of services marketing
30
(
2016
)
6
,
pp. 576-585
Persistent link: https://www.econbiz.de/10011635004
Saved in:
102
A double whammy effect of ethnicity and gender on consumer responses to management level service failures
Wu, Luorong
;
Han, Rachel
;
Mattila, Anna S.
- In:
Journal of service management
27
(
2016
)
3
,
pp. 339-359
Persistent link: https://www.econbiz.de/10011583559
Saved in:
103
An examination of popular pricing and price framing techniques in the hospitality industry and directions for future research
Mattila, Anna S.
;
Gao, Yixing
- In:
International journal of revenue management : IJRM
9
(
2016
)
2/3
,
pp. 175-185
Persistent link: https://www.econbiz.de/10011610465
Saved in:
104
Does anthropomorphism influence customers' switching intentions in the self-service technology failure context?
Fan, Alei
;
Wu, Luorong
;
Mattila, Anna S.
- In:
The journal of services marketing
30
(
2016
)
7
,
pp. 713-723
Persistent link: https://www.econbiz.de/10011590916
Saved in:
105
Silent voices : nonbehavioral reactions to service failures
Ro, Heejung
;
Mattila, Anna S.
- In:
Services marketing quarterly
36
(
2015
)
2
,
pp. 95-111
Persistent link: https://www.econbiz.de/10011290006
Saved in:
106
Ethnic dining : need to belong, need to be unique, and menu offering
Liu, Qing
;
Mattila, Anna S.
- In:
International journal of hospitality management
49
(
2015
),
pp. 1-7
Persistent link: https://www.econbiz.de/10011377600
Saved in:
107
Improving service management in budget hotels
Peng, Jianping
;
Zhao, Xinyuan
;
Mattila, Anna S.
- In:
International journal of hospitality management
49
(
2015
),
pp. 139-148
Persistent link: https://www.econbiz.de/10011379970
Saved in:
108
Revenue management in the context of movie theaters : is it fair?
Choi, Choongbeom
;
Jeong, Miyoung
;
Mattila, Anna S.
- In:
Journal of revenue and pricing management
14
(
2015
)
2
,
pp. 72-83
Persistent link: https://www.econbiz.de/10011309183
Saved in:
109
Does advertising spending improve sales performance?
Assaf, A. Georges
;
Josiassen, Alexander
;
Mattila, Anna S.
; …
- In:
International journal of hospitality management
48
(
2015
),
pp. 161-166
Persistent link: https://www.econbiz.de/10011341591
Saved in:
110
An examination of corporate social responsibility and processing fluency in a service context
Zhang, Lu
;
Mattila, Anna S.
- In:
The journal of services marketing
29
(
2015
)
2
,
pp. 103-111
Persistent link: https://www.econbiz.de/10011343390
Saved in:
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