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Search: person:"Anna S. Mattila"
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Consumer behaviour
98
Konsumentenverhalten
98
Dienstleistungsqualität
40
Service quality
40
Customer satisfaction
38
Kundenzufriedenheit
38
Beziehungsmarketing
37
Relationship marketing
37
Beschwerdemanagement
24
Complaint management
24
Hotel industry
22
Hotellerie
22
Gastronomie
21
Restaurant industry
21
USA
21
United States
21
Corporate social responsibility
20
Corporate Social Responsibility
19
Emotion
17
Preismanagement
14
Pricing strategy
14
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13
Gastgewerbe
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Hospitality industry
13
Customer service
11
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11
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8
Gender
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Internet marketing
8
Online-Marketing
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8
Virales Marketing
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Werbewirkung
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CSR
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Geschlecht
7
Kundenbindungsprogramm
7
Loyalty program
7
Advertising
6
Firm performance
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Undetermined
110
Free
9
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Article
240
Other
6
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159
Aufsatz in Zeitschrift
159
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8
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8
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Language
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English
190
Undetermined
56
Author
All
Mattila, Anna S.
239
Wirtz, Jochen
16
Hanks, Lydia
13
Wu, Luorong
13
Gao, Yixing
12
Hwang, Yoo Hee
11
Pinto, Diego Costa
11
Liu, Qing
10
Andreu, Luisa
8
Choi, Sungwoo
8
Choi, Sunmee
8
Noone, Breffni M.
8
Shin, Joongwon
8
Yang, Wan
8
Choi, Choongbeom
7
Fan, Alei
7
Miao, Li
7
Shuqair, Saleh
7
Zhang, Lu
7
Zhao, Xinyuan
7
Anna S. Mattila
6
Ro, Heejung
6
Kim, Kyungmin
5
O'Neill, John
5
Wang, Chen-ya
5
Ye, Tian
5
Cho, Wonae
4
Herter, Márcia Maurer
4
Kim, Min Gyung
4
Xue, Xunyue
4
Bolton, Lisa E.
3
Hanson, Bjorn
3
Kim, Ellen Eun Kyoo
3
Luo, Anqi
3
McGinley, Sean
3
Ozanne, Marie
3
Viglia, Giampaolo
3
Wang, Chen-Ya
3
Xiao, Qu
3
Yang, Bi
3
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International journal of hospitality management
56
The journal of services marketing
24
Journal of business research : JBR
14
International journal of service industry management : IJSIM
12
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
11
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
10
International journal of contemporary hospitality management
9
Cornell hospitality quarterly : CQ
8
Journal of service management
7
The Cornell hospitality quarterly
7
Journal of hospitality marketing & management
6
Journal of travel and tourism marketing
5
International Journal of Contemporary Hospitality Management
4
Managing service quality : MSQ ; an international journal
4
Tourism management : research, policies, practice
4
Journal of Business Research
3
Journal of Services Marketing
3
Journal of retailing
3
Journal of service research
3
International journal of internet marketing and advertising : IJIMA
2
International journal of retail & distribution management
2
Journal of Consumer Marketing
2
Journal of global marketing
2
Journal of international consumer marketing
2
Journal of marketing theory and practice
2
Journal of retailing and consumer services
2
Journal of revenue and pricing management
2
Journal of service research : JSR
2
Journal of the Academy of Marketing Science
2
Marketing intelligence & planning
2
Services marketing quarterly
2
The Cornell School of hotel administration handbook of applied hospitality strategy
2
The real estate finance journal
2
Tourism economics : the business and finance of tourism and recreation
2
Breaking new ground in theory and practice
1
Bringing the Soul Back to Marketing : Proceedings of the 2023 AMS World Marketing Congress, Canterbury, UK, July 11-14, 2023
1
Design science in tourism : foundations of destination management
1
Electronic commerce research
1
European journal of marketing
1
Handbook of hospitality marketing management
1
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Source
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ECONIS (ZBW)
167
OLC EcoSci
58
Other ZBW resources
11
BASE
6
RePEc
4
Showing
31
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246
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31
The value of service robots from the hotel guest's perspective : a mixed-method approach
Lin, Ingrid Y.
;
Mattila, Anna S.
- In:
International journal of hospitality management
94
(
2021
),
pp. 1-21
Persistent link: https://www.econbiz.de/10012495116
Saved in:
32
The effect of ad appeals and message framing on consumer responses to plant-based menu items
Ye, Tian
;
Mattila, Anna S.
- In:
International journal of hospitality management
95
(
2021
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012547725
Saved in:
33
Touch versus tech in service encounters
Fan, Alei
;
Mattila, Anna S.
- In:
The Cornell hospitality quarterly
62
(
2021
)
4
,
pp. 468-481
Persistent link: https://www.econbiz.de/10012624036
Saved in:
34
Feelings of uncertainty and powerlessness from Covid-19 : implications for advertising appeals in the restaurant industry
Yang, Bi
;
Hwang, Yoo Hee
;
Mattila, Anna S.
- In:
International journal of hospitality management
97
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012820054
Saved in:
35
Service failure and recovery at the crossroads : recommendations to revitalize the field and its influence : editorial
Grégoire, Yany
;
Mattila, Anna S.
- In:
Journal of service research
24
(
2021
)
3
,
pp. 323-328
Persistent link: https://www.econbiz.de/10012592932
Saved in:
36
To err is human(-oid) : how do consumers react to robot service failure and recovery?
Choi, Sungwoo
;
Mattila, Anna S.
;
Bolton, Lisa E.
- In:
Journal of service research
24
(
2021
)
3
,
pp. 354-371
Persistent link: https://www.econbiz.de/10012592941
Saved in:
37
An empathy lens into peer service providers : personal versus commercial hosts
Shuqair, Saleh
;
Pinto, Diego Costa
;
Mattila, Anna S.
- In:
International journal of hospitality management
99
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013328029
Saved in:
38
A pathway to consumer forgiveness in the sharing economy : the role of relationship norms
Shuqair, Saleh
;
Pinto, Diego Costa
;
So, Kevin Kam Fung
; …
- In:
International journal of hospitality management
98
(
2021
),
pp. 1-8
Persistent link: https://www.econbiz.de/10013198501
Saved in:
39
"Chef recommended" or "most popular"? : cultural differences in customer preference for recommendation labels
Yang, Bi
;
Mattila, Anna S.
- In:
International journal of hospitality management
86
(
2020
),
pp. 1-5
Persistent link: https://www.econbiz.de/10012241525
Saved in:
40
What recovery options to offer for loyalty reward program members : Dollars vs. Miles?
Hwang, Yoo Hee
;
Gao, Yixing
;
Mattila, Anna S.
- In:
International journal of hospitality management
87
(
2020
),
pp. 1-7
Persistent link: https://www.econbiz.de/10012241760
Saved in:
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