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Search: person:"Anna S. Mattila"
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Subject
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Consumer behaviour
98
Konsumentenverhalten
98
Dienstleistungsqualität
40
Service quality
40
Customer satisfaction
38
Kundenzufriedenheit
38
Beziehungsmarketing
37
Relationship marketing
37
Beschwerdemanagement
24
Complaint management
24
Hotel industry
22
Hotellerie
22
Gastronomie
21
Restaurant industry
21
USA
21
United States
21
Corporate social responsibility
20
Corporate Social Responsibility
19
Emotion
17
Preismanagement
14
Pricing strategy
14
Experiment
13
Gastgewerbe
13
Hospitality industry
13
Customer service
11
Kundenservice
11
Advertising effects
8
Gender
8
Internet marketing
8
Online-Marketing
8
Viral marketing
8
Virales Marketing
8
Werbewirkung
8
CSR
7
Geschlecht
7
Kundenbindungsprogramm
7
Loyalty program
7
Advertising
6
Firm performance
6
Hospital
6
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Online availability
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Undetermined
110
Free
9
Type of publication
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Article
240
Other
6
Type of publication (narrower categories)
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Article in journal
159
Aufsatz in Zeitschrift
159
Aufsatz im Buch
8
Book section
8
Conference paper
1
Konferenzbeitrag
1
Reprint
1
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Language
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English
190
Undetermined
56
Author
All
Mattila, Anna S.
239
Wirtz, Jochen
16
Hanks, Lydia
13
Wu, Luorong
13
Gao, Yixing
12
Hwang, Yoo Hee
11
Pinto, Diego Costa
11
Liu, Qing
10
Andreu, Luisa
8
Choi, Sungwoo
8
Choi, Sunmee
8
Noone, Breffni M.
8
Shin, Joongwon
8
Yang, Wan
8
Choi, Choongbeom
7
Fan, Alei
7
Miao, Li
7
Shuqair, Saleh
7
Zhang, Lu
7
Zhao, Xinyuan
7
Anna S. Mattila
6
Ro, Heejung
6
Kim, Kyungmin
5
O'Neill, John
5
Wang, Chen-ya
5
Ye, Tian
5
Cho, Wonae
4
Herter, Márcia Maurer
4
Kim, Min Gyung
4
Xue, Xunyue
4
Bolton, Lisa E.
3
Hanson, Bjorn
3
Kim, Ellen Eun Kyoo
3
Luo, Anqi
3
McGinley, Sean
3
Ozanne, Marie
3
Viglia, Giampaolo
3
Wang, Chen-Ya
3
Xiao, Qu
3
Yang, Bi
3
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Published in...
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International journal of hospitality management
56
The journal of services marketing
24
Journal of business research : JBR
14
International journal of service industry management : IJSIM
12
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
11
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
10
International journal of contemporary hospitality management
9
Cornell hospitality quarterly : CQ
8
Journal of service management
7
The Cornell hospitality quarterly
7
Journal of hospitality marketing & management
6
Journal of travel and tourism marketing
5
International Journal of Contemporary Hospitality Management
4
Managing service quality : MSQ ; an international journal
4
Tourism management : research, policies, practice
4
Journal of Business Research
3
Journal of Services Marketing
3
Journal of retailing
3
Journal of service research
3
International journal of internet marketing and advertising : IJIMA
2
International journal of retail & distribution management
2
Journal of Consumer Marketing
2
Journal of global marketing
2
Journal of international consumer marketing
2
Journal of marketing theory and practice
2
Journal of retailing and consumer services
2
Journal of revenue and pricing management
2
Journal of service research : JSR
2
Journal of the Academy of Marketing Science
2
Marketing intelligence & planning
2
Services marketing quarterly
2
The Cornell School of hotel administration handbook of applied hospitality strategy
2
The real estate finance journal
2
Tourism economics : the business and finance of tourism and recreation
2
Breaking new ground in theory and practice
1
Bringing the Soul Back to Marketing : Proceedings of the 2023 AMS World Marketing Congress, Canterbury, UK, July 11-14, 2023
1
Design science in tourism : foundations of destination management
1
Electronic commerce research
1
European journal of marketing
1
Handbook of hospitality marketing management
1
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Source
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ECONIS (ZBW)
167
OLC EcoSci
58
Other ZBW resources
11
BASE
6
RePEc
4
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1
Leveraging online selling through social media influencers
Shuqair, Saleh
;
Filieri, Raffaele
;
Viglia, Giampaolo
; …
- In:
Journal of business research : JBR
171
(
2024
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014536195
Saved in:
2
The effects of message framing in CSR advertising on consumers' emotions, attitudes, and behavioral intentions
Stadlthanner, Katja Anna
;
Andreu, Luisa
;
Ribeiro, …
- In:
Journal of hospitality marketing & management
31
(
2022
)
7
,
pp. 777-796
Persistent link: https://www.econbiz.de/10013357136
Saved in:
3
f isdn Thinking skills don't protect service workers from replacement by artificial intelligence
Vorobeva, Darina
;
El Fassi, Yasmina
;
Pinto, Diego Costa
; …
- In:
Journal of service research
25
(
2022
)
4
,
pp. 601-613
Persistent link: https://www.econbiz.de/10013396001
Saved in:
4
AI (vs. human) recommendation on luxury services
Gonçalves, Ana Rita
;
Pinto, Diego Costa
;
Shuqair, Saleh
; …
- In:
Bringing the Soul Back to Marketing : Proceedings of …
,
(pp. 121-131)
.
2024
Persistent link: https://www.econbiz.de/10014501115
Saved in:
5
What makes experimental research publishable in leading hospitality and tourism journals? : perspectives of editorial board members
Leung, Xi Y.
;
Fong, Lawrence Hoc Nang
;
Xue, Xunyue
; …
- In:
International journal of contemporary hospitality management
36
(
2024
)
4
,
pp. 1418-1431
Persistent link: https://www.econbiz.de/10014483850
Saved in:
6
Reducing resistance to sponsorship disclosure : the role of experiential versus material posts
Shuqair, Saleh
;
Viglia, Giampaolo
;
Pinto, Diego Costa
; …
- In:
Journal of travel research : a quarterly publication of …
63
(
2024
)
4
,
pp. 959-973
Persistent link: https://www.econbiz.de/10014582416
Saved in:
7
Does crowdsourcing necessarily lead to brand engagement? : the role of crowdsourcing cues and relationship norms on customer-brand relationships
Herter, Márcia Maurer
;
Shuqair, Saleh
;
Pinto, Diego Costa
- In:
The journal of product & brand management
32
(
2023
)
7
,
pp. 988-1004
Persistent link: https://www.econbiz.de/10014334390
Saved in:
8
Corporate sociopolitical activism (CSA) : the role of perceived impact on consumer response to contribution type
Atanga, Barbara Apaalabono
;
Mattila, Anna S.
- In:
International journal of hospitality management
113
(
2023
),
pp. 1-8
Persistent link: https://www.econbiz.de/10014325587
Saved in:
9
Cross-category add-on bundling : impact of the consumption nature of bundled products on discount framing effectiveness
Song, Myungkeun
;
Noone, Breffni M.
;
Mattila, Anna S.
- In:
Journal of travel research : a quarterly publication of …
62
(
2023
)
1
,
pp. 197-216
Persistent link: https://www.econbiz.de/10014245298
Saved in:
10
The impact of environmental management on firm performance in the U.S. lodging REITs : the moderating role of outside board of directors
Yeon, Jihwan
;
Lee, Seoki
;
Jolly, Phillip M.
;
Mattila, …
- In:
Tourism economics : the business and finance of tourism …
29
(
2023
)
2
,
pp. 513-532
Persistent link: https://www.econbiz.de/10014246049
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