Lajante, Mathieu; Ladhari, Riadh; Massa, Elodie - In: International Journal of Contemporary Hospitality Management 34 (2021) 3, pp. 1062-1083
Purpose: Research on the role of affective forecasting in hotel service experiences is in its infancy, and several crucial questions remain unanswered. This study aims to posit that affective forecasting is a significant antecedent of customers’ affective reactions during a hotel stay. The...