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Search: person:"Mattila, Anna"
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Consumer behaviour
114
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106
Customer satisfaction
44
Service quality
42
Dienstleistungsqualität
41
Beziehungsmarketing
40
Relationship marketing
40
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research-article
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English
235
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62
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Mattila, Anna S.
266
Mattila, Anna
22
Wirtz, Jochen
22
Hanks, Lydia
18
Gao, Yixing
15
Wu, Luorong
15
Pinto, Diego Costa
13
Andreu, Luisa
11
Hwang, Yoo Hee
11
Liu, Qing
10
Yang, Wan
10
Zhang, Lu
10
Choi, Choongbeom
9
Choi, Sunmee
9
Noone, Breffni M.
9
Choi, Sungwoo
8
Fan, Alei
8
Shin, Joongwon
8
Shuqair, Saleh
8
Zhao, Xinyuan
8
Miao, Li
7
O'Neill, John
6
Ro, Heejung
6
S. Mattila, Anna
6
Herter, Márcia Maurer
5
Kim, Kyungmin
5
Wang, Chen-ya
5
Wang, Chenya
5
Xue, Xunyue
5
Ye, Tian
5
Cho, Wonae
4
Lee, Seoki
4
Andreau, Luisa
3
Bilgihan, Anil
3
Bolton, Lisa E.
3
Cranage, David
3
Hanson, Bjorn
3
Kim, Ellen Eun Kyoo
3
Kim, Min Gyung
3
Lin, Ingrid Y.
3
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International journal of hospitality management
59
The journal of services marketing
24
Journal of Services Marketing
21
Journal of business research : JBR
15
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
14
International journal of contemporary hospitality management
13
International journal of service industry management : IJSIM
12
International Journal of Contemporary Hospitality Management
11
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
10
Cornell hospitality quarterly : CQ
8
Journal of hospitality marketing & management
7
Journal of service management
7
The Cornell hospitality quarterly
7
Journal of Service Management
6
Journal of travel and tourism marketing
5
Managing service quality : MSQ ; an international journal
4
Tourism management : research, policies, practice
4
Journal of Business Research
3
Journal of retailing
3
Journal of service research
3
International journal of internet marketing and advertising : IJIMA
2
International journal of retail & distribution management
2
Journal of Consumer Marketing
2
Journal of Hospitality and Tourism Technology
2
Journal of global marketing
2
Journal of international consumer marketing
2
Journal of marketing channels : ... distribution systems, strategy, and management
2
Journal of marketing theory and practice
2
Journal of retailing and consumer services
2
Journal of revenue and pricing management
2
Journal of service research : JSR
2
Journal of the Academy of Marketing Science
2
Marketing intelligence & planning
2
Psychology & marketing
2
Services marketing quarterly
2
The Cornell School of hotel administration handbook of applied hospitality strategy
2
The real estate finance journal
2
Tourism economics : the business and finance of tourism and recreation
2
Breaking new ground in theory and practice
1
Bringing the Soul Back to Marketing : Proceedings of the 2023 AMS World Marketing Congress, Canterbury, UK, July 11-14, 2023
1
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ECONIS (ZBW)
183
OLC EcoSci
63
Other ZBW resources
46
RePEc
4
BASE
1
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297
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1
Responsible tourism and hospitality
Gao, Yixing
;
Mattila, Anna S.
;
Andreu, Luisa
- In:
Journal of hospitality & tourism research : JHTR ; the …
48
(
2024
)
4
,
pp. 575-577
Persistent link: https://www.econbiz.de/10014633622
Saved in:
2
Instant karma : how the karmic-investment mindset affects customer engagement with corporate charitable giving requests
Xue, Xunyue
;
Mattila, Anna S.
- In:
Journal of hospitality & tourism research : JHTR ; the …
48
(
2024
)
4
,
pp. 770-782
Persistent link: https://www.econbiz.de/10014633713
Saved in:
3
Leveraging online selling through social media influencers
Shuqair, Saleh
;
Filieri, Raffaele
;
Viglia, Giampaolo
; …
- In:
Journal of business research : JBR
171
(
2024
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014536195
Saved in:
4
f isdn Thinking skills don't protect service workers from replacement by artificial intelligence
Vorobeva, Darina
;
El Fassi, Yasmina
;
Pinto, Diego Costa
; …
- In:
Journal of service research
25
(
2022
)
4
,
pp. 601-613
Persistent link: https://www.econbiz.de/10013396001
Saved in:
5
The effects of message framing in CSR advertising on consumers' emotions, attitudes, and behavioral intentions
Stadlthanner, Katja Anna
;
Andreu, Luisa
;
Ribeiro, …
- In:
Journal of hospitality marketing & management
31
(
2022
)
7
,
pp. 777-796
Persistent link: https://www.econbiz.de/10013357136
Saved in:
6
Reducing resistance to sponsorship disclosure : the role of experiential versus material posts
Shuqair, Saleh
;
Viglia, Giampaolo
;
Pinto, Diego Costa
; …
- In:
Journal of travel research : a quarterly publication of …
63
(
2024
)
4
,
pp. 959-973
Persistent link: https://www.econbiz.de/10014582416
Saved in:
7
Current knowledge and research directions of responsible tourism and hospitality : a review and research agenda
Gao, Yixing
;
Mattila, Anna S.
;
Andreu, Luisa
- In:
Journal of hospitality & tourism research : JHTR ; the …
48
(
2024
)
4
,
pp. 783-798
Persistent link: https://www.econbiz.de/10014633715
Saved in:
8
What makes experimental research publishable in leading hospitality and tourism journals? : perspectives of editorial board members
Leung, Xi Y.
;
Fong, Lawrence Hoc Nang
;
Xue, Xunyue
; …
- In:
International journal of contemporary hospitality management
36
(
2024
)
4
,
pp. 1418-1431
Persistent link: https://www.econbiz.de/10014483850
Saved in:
9
AI (vs. human) recommendation on luxury services
Gonçalves, Ana Rita
;
Pinto, Diego Costa
;
Shuqair, Saleh
; …
- In:
Bringing the Soul Back to Marketing : Proceedings of …
,
(pp. 121-131)
.
2024
Persistent link: https://www.econbiz.de/10014501115
Saved in:
10
Emojis as heuristic cues : the multifaceted role of emojis in online service interactions
Shuqair, Saleh
;
Pinto, Diego Costa
;
Herter, Márcia Maurer
- In:
Journal of consumer behaviour
23
(
2024
)
4
,
pp. 1929-1941
Persistent link: https://www.econbiz.de/10014633918
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