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Search: person:"Murrmann, Suzanne K."
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Murrmann, Suzanne K.
6
Baker, Melissa A.
2
Chu, Kay H.
2
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1
Kim, Kyungmi
1
Kim, Peter Beomcheol
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International journal of hospitality management
3
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of hospitality marketing & management
1
Tourism management : research, policies, practice
1
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ECONIS (ZBW)
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1
Socially responsible customers and the evaluation of service quality
Wattanakamolchai, Somyot
;
Singal, Manisha
;
Murrmann, …
- In:
Journal of hospitality & tourism research : JHTR ; the …
40
(
2016
)
6
,
pp. 715-738
Persistent link: https://www.econbiz.de/10011559820
Saved in:
2
When we are onstage, we smile : the effects of emotional labor on employee work outcomes
Chu, Kay H.
;
Baker, Melissa A.
;
Murrmann, Suzanne K.
- In:
International journal of hospitality management
31
(
2012
)
3
,
pp. 906-915
Persistent link: https://www.econbiz.de/10009544279
Saved in:
3
When we are onstage, we smile: The effects of emotional labor on employee work outcomes
Chu, Kay H.
;
Baker, Melissa A.
;
Murrmann, Suzanne K.
- In:
International journal of hospitality management
31
(
2012
)
3
,
pp. 906-916
Persistent link: https://www.econbiz.de/10009846390
Saved in:
4
Organizational justice as a mediator of the relationships between leader-member exchange and employees' turnover intentions
Lee, Hyung-ryong
;
Murrmann, Suzanne K.
;
Murrmann, Kent F.
; …
- In:
Journal of hospitality marketing & management
19
(
2010
)
2
,
pp. 97-114
Persistent link: https://www.econbiz.de/10003974671
Saved in:
5
Moderating effects of gender and organizational level between role stress and job satisfaction among hotel employees
Kim, Peter Beomcheol
;
Murrmann, Suzanne K.
;
Lee, Gyumin
- In:
International journal of hospitality management
28
(
2009
)
4
,
pp. 612-619
Persistent link: https://www.econbiz.de/10003875875
Saved in:
6
Development and validation of the hospitality emotional labor scale
Chu, Kay Hei-Lin
;
Murrmann, Suzanne K.
- In:
Tourism management : research, policies, practice
27
(
2006
)
6
,
pp. 1181-1191
Persistent link: https://www.econbiz.de/10007285849
Saved in:
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