Socially responsible customers and the evaluation of service quality
Somyot Wattanakamolchai (Bangkok University), Manisha Singal, Suzanne K. Murrmann (Virginia Tech)
| Year of publication: |
September 2016
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|---|---|
| Authors: | Wattanakamolchai, Somyot ; Singal, Manisha ; Murrmann, Suzanne K. |
| Published in: |
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education. - Thousand Oaks, Calif. : Sage, ISSN 1096-3480, ZDB-ID 2415089-7. - Vol. 40.2016, 6, p. 715-738
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| Subject: | socially responsible consumers | ethical consumers | service quality | customer expectations | social responsibility dimension scale | dimensions of social responsibility | Konsumentenverhalten | Consumer behaviour | Dienstleistungsqualität | Service quality | Corporate Social Responsibility | Corporate social responsibility | Kundenzufriedenheit | Customer satisfaction | Unternehmensethik | Business ethics | Verantwortung | Responsibility | Beziehungsmarketing | Relationship marketing |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1177/1096348014525635 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011559820