Search Results - person:"Rao, K.S.P."

The impact of total quality service age on quality and operational performance: an empirical study

Saravanan, R.; Rao, K.S.P. - In: The TQM Magazine 19 (2007) 3, pp. 197-205

Purpose – The purpose of this paper is to show that a popular conception among the practitioners is that Total Quality Service (TQS) has a long‐range perspective and the organizations that have adopted TQS could be able to see the results of their quality improvement initiatives only after a...

Persistent link: https://www.econbiz.de/10015033180

Measurement of Service Quality from the Customer's Perspective - An Empirical Study

Saravanan, R.; Rao, K.S.P. - In: Total quality management & business excellence : an … 18 (2007) 3-4, pp. 435-450

Persistent link: https://www.econbiz.de/10007742468

Service Quality From the Customer's Perspective: An Empirical Investigation - Service quality in the automobile industry in India is evaluated using a version of the SERVQUAL instr...

Saravanan, R.; Rao, K.S.P. - In: Quality management journal : QMJ 14 (2007) 3, pp. 15-24

Persistent link: https://www.econbiz.de/10007757604

The impact of total quality service age on quality and operational performance: an empirical study

Saravanan, R.; Rao, K.S.P. - In: The TQM magazine : the international bi-monthly for … 19 (2007) 3, pp. 197-205

Persistent link: https://www.econbiz.de/10007879725

Measurement of Service Quality from the Customer's Perspective - An Empirical Study

Saravanan, R.; Rao, K.S.P. - In: Total quality management & business excellence : an … 18 (2007) 4, pp. 435-450

Persistent link: https://www.econbiz.de/10007728621

International conference of or for development : Held December 27 - 30, 2002 at Anna University, Chennai, India

Rao, K. S. P. (contributor) - 2006

Persistent link: https://www.econbiz.de/10004881997

The Impact of Employees' Characteristics on Total Quality Service Implementation: An Empirical Study - A look at the implementation of quality management practices in the service s...

Saravanan, R.; Rao, K.S.P. - In: Quality management journal : QMJ 13 (2006) 4, pp. 22-35

Persistent link: https://www.econbiz.de/10007377377

Fuzzy System Approach for Fault Diagnosis in LPG Bottling Plant: A Case Study

Rajakarunakaran, S.; Devaraj, D.; Ratnam, G.S.V.; Rao, … - In: International journal of industrial engineering : … 13 (2006) 3, pp. 292-298

Persistent link: https://www.econbiz.de/10007386538

Development and validation of an instrument for measuring Total Quality Service

Saravanan, R.; Rao, K.S.P. - In: Total quality management & business excellence : an … 17 (2006) 6, pp. 733-750

Persistent link: https://www.econbiz.de/10007290010

Foreword

Rao, K.S.P.; Vijayakumar, A.; Sarker, R.A. - 2006

Persistent link: https://www.econbiz.de/10008222665