Sohaib, Muhammad; Akram, Umair; Hui, Peng; Rasool, Hassan; … - In: Asia Pacific Journal of Marketing and Logistics 32 (2019) 1, pp. 23-45
Purpose: The purpose of this paper is to investigate the electronic word-of-mouth (eWOM) motivations of regulatory-focused customers with positive and negative consumption experiences. Design/methodology/approach: An online survey is conducted in Beijing and Shanghai. A random sampling...