Search Results - person:"Yunhsin Chou, Cindy"

Service system well-being : scale development and validation

Laud, Gaurangi; Chou, Cindy Yunhsin; Leo, Wei Wei Cheryl - In: Journal of service management 34 (2023) 3, pp. 368-402

Persistent link: https://www.econbiz.de/10014337973

Understanding post-pandemic market segmentation through perceived risk, behavioural intention, and emotional wellbeing of consumers

Sukanlaya Sawang; Lee, Chia-Chi; Chou, Cindy Yunhsin; … - In: Journal of retailing and consumer services 75 (2023), pp. 1-9

Persistent link: https://www.econbiz.de/10014371803

When feeling good counts! Impact of consumer gratitude and life satisfaction in access-based services

Chou, Cindy Yunhsin; Leo, Wei Wei Cheryl; Tsarenko, Yelena - In: European journal of marketing 57 (2023) 2, pp. 626-652

Persistent link: https://www.econbiz.de/10013502600

Digital transformation for crisis preparedness : service employees' perspective

Leo, Wei Wei Cheryl; Laud, Gaurangi; Chou, Cindy Yunhsin - In: The journal of services marketing 37 (2023) 3, pp. 351-370

Persistent link: https://www.econbiz.de/10014228976

"Yes, I know you" : the role of source familiarity in the relationship between service adaptive behavior and customer satisfaction

Shen, Yung-Cheng; Lin, Heng-Yu; Chou, Cindy Yunhsin; … - In: Journal of service theory and practice 32 (2022) 5, pp. 620-639

Persistent link: https://www.econbiz.de/10013349361

Value cocreation in livestreaming and its effect on consumer-simulated experience and continued use intention

Chou, Cindy Yunhsin; Chen, Ja-Shen; Lin, Shao-Kai - In: International journal of consumer studies 46 (2022) 6, pp. 2183-2199

Persistent link: https://www.econbiz.de/10013412129

Employee perceived meaning of work and service adaptive behavior : a psychological resourcefulness perspective

Chou, Cindy Yunhsin; Shen, Yung-Cheng; Wu, Po Han; Lin, … - In: Service business 16 (2022) 4, pp. 1035-1063

Persistent link: https://www.econbiz.de/10013459522

Servicing through digital interactions andwell-being in virtual communities

Chou, Cindy Yunhsin; Leo, Wei Wei Cheryl; Chen, Tom - In: The journal of services marketing 36 (2022) 2, pp. 217-231

Persistent link: https://www.econbiz.de/10013407477

Service system well-being : conceptualising a holistic concept

Leo, Wei Wei Cheryl; Laud, Gaurangi; Yunhsin Chou, Cindy - In: Journal of Service Management 30 (2019) 6, pp. 766-792

Purpose: The purpose of this paper is to develop a concept of service system well-being by presenting its collective conceptualisation and ten key domains. Design/methodology/approach: Service system well-being domains were established using multi-level theory and a qualitative case study...

Persistent link: https://www.econbiz.de/10012187454

Organizational intellectual capital and its relation to frontline service employee innovative behavior : consumer value co-creation behavior as a moderator

Chou, Cindy Yunhsin; Huang, Chin Hsiu; Lin, Tzu-An - In: Service business 12 (2018) 4, pp. 663-684

Persistent link: https://www.econbiz.de/10011919758