//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject:"Customer Experience"
Narrow search
Narrow search
Year of publication
From:
To:
Subject
All
Relationship marketing
25,349
Beziehungsmarketing
25,348
Consumer behaviour
8,942
Konsumentenverhalten
8,937
Kundenzufriedenheit
5,420
Customer satisfaction
5,418
Service quality
3,922
Dienstleistungsqualität
3,918
Brand management
2,571
Markenführung
2,569
Deutschland
2,230
Germany
2,217
Theory
2,216
Theorie
2,214
Lieferantenmanagement
2,168
Supplier relationship management
2,168
Social Web
2,043
Social web
2,043
Markenimage
1,881
Brand image
1,879
Marketingmanagement
1,876
Marketing management
1,856
Electronic Commerce
1,695
E-commerce
1,647
Online-Marketing
1,583
Internet marketing
1,567
Kundenwert
1,481
Customer value
1,457
Customer integration
1,453
Kundenintegration
1,453
Vertrauen
1,377
Confidence
1,374
Einzelhandel
1,348
Retail trade
1,340
Brand
1,276
Markenartikel
1,260
Online retailing
1,250
Online-Handel
1,250
Customer service
1,137
Kundenservice
1,132
more ...
less ...
Online availability
All
Undetermined
8,871
Free
3,405
Type of publication
All
Article
18,866
Book / Working Paper
6,758
Journal
29
Other
2
Type of publication (narrower categories)
All
Article in journal
15,258
Aufsatz in Zeitschrift
15,258
Aufsatz im Buch
3,390
Book section
3,390
Hochschulschrift
1,441
Thesis
1,166
Graue Literatur
1,055
Non-commercial literature
1,055
Working Paper
663
Arbeitspapier
661
Collection of articles of several authors
549
Sammelwerk
549
Case study
445
Fallstudie
445
Aufsatzsammlung
383
Ratgeber
228
Guidebook
211
Bibliografie enthalten
159
Bibliography included
159
Conference paper
142
Konferenzbeitrag
142
Lehrbuch
142
Textbook
127
Konferenzschrift
105
Handbook
104
Handbuch
104
Conference proceedings
70
research-article
58
Collection of articles written by one author
53
Sammlung
53
Reprint
47
Glossar enthalten
24
Glossary included
24
Interview
24
Festschrift
19
Systematic review
19
Übersichtsarbeit
19
Bibliografie
18
Article
17
Amtsdruckschrift
15
more ...
less ...
Language
All
English
20,535
German
5,095
French
24
Undetermined
20
Polish
16
Italian
12
Czech
6
Spanish
4
Swedish
4
Romanian
3
Multiple languages
2
Dutch
2
Danish
1
Russian
1
Vietnamese
1
more ...
less ...
Author
All
Bruhn, Manfred
113
Homburg, Christian
107
Kumar, V.
79
Han, Heesup
55
Huber, Frank
55
Verhoef, Peter C.
55
Hollebeek, Linda D.
51
Herrmann, Andreas
49
Bauer, Hans H.
46
Piller, Frank T.
46
Stauss, Bernd
44
Krafft, Manfred
43
Palmatier, Robert W.
40
Mattila, Anna S.
38
Gil Saura, Irene
37
Stock-Homburg, Ruth
34
Hippner, Hajo
33
Smith, Alan D.
33
Thaichon, Park
33
Svensson, Göran
32
Van den Poel, Dirk
32
Wiedmann, Klaus-Peter
32
Wilde, Klaus D.
32
Klaus, Philipp
31
Mittal, Vikas
31
Neslin, Scott A.
31
Prentice, Catherine
31
Loureiro, Sandra Maria Correia
30
Reichwald, Ralf
30
Sheth, Jagdish N.
30
Reinartz, Werner J.
29
Töpfer, Armin
29
Evanschitzky, Heiner
28
Georgi, Dominik
28
Grewal, Dhruv
28
Matzler, Kurt
28
Eggert, Andreas
27
Walsh, Gianfranco
27
Aksoy, Lerzan
26
Grönroos, Christian
26
more ...
less ...
Institution
All
Springer Fachmedien Wiesbaden
61
IGI Global
17
American Marketing Association
10
National Bureau of Economic Research
10
Books on Demand GmbH <Norderstedt>
8
Verlag Dr. Kovač
8
Fördergesellschaft Marketing an der Universität Augsburg
6
Harvard Graduate School of Business Administration
6
Haufe-Lexware GmbH & Co. KG
6
Universität St. Gallen
6
AMACOM
5
Information Resources Management Association
5
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
5
Springer-Verlag GmbH
5
Universität Mannheim
5
Verlag Franz Vahlen
5
Edward Elgar Publishing
4
Erich-Schmidt-Verlag
4
Fachhochschule Reutlingen / European School of Business
4
Fachverlag für Wirtschafts- und Steuerrecht Schäffer <Stuttgart>
4
Technische Universität Dresden
4
Wiley-VCH
4
Erasmus Research Institute of Management
3
Eric Cuvillier <Firma>
3
Friedrich-Schiller-Universität Jena
3
Institut für Marktorientierte Unternehmensführung Mannheim
3
Logos Verlag Berlin
3
Nomos Verlagsgesellschaft
3
RWTH Aachen
3
Shaker Verlag
3
Svenska Handelshögskolan <Helsinki>
3
Thüringen / Landesregierung
3
USA / General Accounting Office
3
Völkerbund / Sub-Committee of Experts for the Unification of Customs Tariff Nomenclature
3
W. Kohlhammer GmbH
3
Wissenschaftliche Gesellschaft für Marketing und Unternehmensführung
3
Arbeitsmarktservice Österreich
2
Bundesverband des Deutschen Textil-Einzelhandels
2
Bundesvereinigung Logistik
2
De Gruyter Oldenbourg
2
more ...
less ...
Published in...
All
Journal of business research : JBR
661
Journal of retailing and consumer services
589
Industrial marketing management : the international journal for industrial and high-tech firms
407
International journal of hospitality management
287
SpringerLink / Bücher
255
The journal of services marketing
229
The journal of business & industrial marketing
193
The service industries journal
189
Journal of the Academy of Marketing Science
173
Journal of strategic marketing
172
International journal of electronic customer relationship management : IJECRM
143
Journal of marketing
124
International journal of contemporary hospitality management
121
Journal of hospitality marketing & management
120
Journal of service research : JSR
120
Journal of travel and tourism marketing
120
Tourism management : research, policies, practice
112
The journal of product & brand management
111
Asia Pacific journal of marketing and logistics
109
Journal of retailing
108
Journal of service management
108
The journal of brand management : an international journal
107
Marketing intelligence & planning
105
Psychology & marketing
104
Cogent business & management
102
Gabler Edition Wissenschaft
102
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
99
European journal of marketing : EJM
95
Services marketing quarterly
94
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
86
The international journal of bank marketing : IJBM
85
Journal of marketing management : MM
84
Service business
82
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
78
The international review of retail, distribution and consumer research
77
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
76
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
74
Business horizons
70
Journal of financial services marketing : JFSM
70
European journal of operational research : EJOR
69
more ...
less ...
Source
All
ECONIS (ZBW)
25,521
Other ZBW resources
87
EconStor
21
RePEc
20
BASE
6
Showing
1
-
10
of
25,655
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Ordinary
customer
experience
: conceptualization, characterization, and implications
Heinonen, Kristina
;
Lipkin, Michaela
- In:
Psychology & marketing
40
(
2023
)
9
,
pp. 1720-1736
Persistent link: https://www.econbiz.de/10014338320
Saved in:
2
B&B
customer
experience
and satisfaction : evidence from online customer reviews
Jia, Mengke
;
Kim, Hak-Seon
;
Tao, Shuting
- In:
Service science
16
(
2024
)
1
,
pp. 42-54
Persistent link: https://www.econbiz.de/10014564178
Saved in:
3
Emotional arousal in
customer
experience
: a dynamic view
Caruelle, Delphine
;
Shams, Poja
;
Gustafsson, Anders
; …
- In:
Journal of business research : JBR
170
(
2024
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014535197
Saved in:
4
A dynamic, relational approach to B2B
customer
experience
: a customer-centric perspective from a longitudinal investigation
Gounaris, Spiros
;
Almoraish, Ahmed
- In:
Journal of business research : JBR
177
(
2024
),
pp. 1-17
Persistent link: https://www.econbiz.de/10014550954
Saved in:
5
How digital transformation impacts
customer
experience
in the hard luxury industry : consensus on omnichannel strategy
Bertrand, Marine
;
Glebova, Ekaterina
- In:
Athens journal of business & economics : AJBE
10
(
2024
)
3
,
pp. 183-216
Persistent link: https://www.econbiz.de/10014555825
Saved in:
6
Customer journey partitioning : a customer-centric conceptualization beyond stages and touchpoints
Reitsamer, Bernd
;
Becker, Larissa
- In:
Journal of business research : JBR
181
(
2024
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014556546
Saved in:
7
From transactions to transformations : exploring transformative food retailing
Saarijärvi, Hannu
;
Sparks, Leigh
;
Närvänen, Elina
; …
- In:
The international review of retail, distribution and …
34
(
2024
)
1
,
pp. 104-121
Persistent link: https://www.econbiz.de/10014558995
Saved in:
8
Dynamic customer value cocreation in healthcare
Danaher, Tracey S.
;
Danaher, Peter J.
;
Sweeney, Jillian C.
- In:
Journal of service research
27
(
2024
)
2
,
pp. 177-193
Persistent link: https://www.econbiz.de/10014580413
Saved in:
9
Eliminating
customer
experience
pain points in complex customer journeys through smart service solutions
Holz, Heiko F.
;
Becker, Marc
;
Blut, Markus
;
Paluch, Stefanie
- In:
Psychology & marketing
41
(
2024
)
3
,
pp. 592-609
Persistent link: https://www.econbiz.de/10014467620
Saved in:
10
Purchase intentions in a chatbot environment : an examination of the effects of
customer
experience
Puertas, Sergio Martínez
;
Manzano, María Dolores Illescas
- In:
Oeconomia Copernicana
15
(
2024
)
1
,
pp. 145-194
Persistent link: https://www.econbiz.de/10014521311
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->