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Search: subject:"Customer participation"
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Subject
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Beziehungsmarketing
150
Relationship marketing
150
Customer participation
131
Customer integration
108
Kundenintegration
108
Consumer behaviour
85
Konsumentenverhalten
84
Customer satisfaction
73
Service quality
72
Kundenzufriedenheit
71
Dienstleistungsqualität
68
customer participation
41
Innovation
36
Innovation management
33
Innovationsmanagement
33
Betriebliche Wertschöpfung
32
Value creation
32
Customer value
27
Kundenwert
26
New product development
21
Produktentwicklung
21
Customer service
20
Kundenservice
20
Co-creation
17
Value co-creation
17
Social Web
16
Social web
16
Lieferantenmanagement
13
Marketing management
13
Marketingmanagement
13
Supplier relationship management
13
Brand management
12
Dienstleistungssektor
12
Markenführung
12
Service industry
12
Beschwerdemanagement
10
Complaint management
10
Satisfaction
9
Customer Participation
8
Dienstleistung
8
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Online availability
All
Undetermined
163
Free
14
Type of publication
All
Article
199
Book / Working Paper
4
Type of publication (narrower categories)
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Article in journal
167
Aufsatz in Zeitschrift
167
research-article
15
Article
4
conceptual-paper
2
review
2
Aufsatz im Buch
1
Book section
1
Hochschulschrift
1
Interview
1
Nachruf
1
Thesis
1
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English
192
Undetermined
9
German
1
Lithuanian
1
Author
All
Dong, Beibei
8
Morgan, Todd
8
Sivakumar, K.
6
Yoo, Jaewon
5
Chen, Sandy C.
4
Kamboj, Shampy
4
Raab, Carola
4
Anokhin, Sergey Alexander
3
Auh, Seigyoung
3
Bilstein, Nicola
3
Chen, Chih-Cheng Volvic
3
Chen, Chih-Jou
3
Joo, Jaehun
3
Le Nguyen Hau
3
Mustak, Mekhail
3
Obal, Michael W.
3
Pham Ngoc Thuy
3
Rahman, Zillur
3
Robbert, Thomas
3
Roth, Stefan
3
Sichtmann, Christina
3
Straus, Lennart
3
Tanford, Sarah
3
Ahn, Jinwoo
2
Anokhin, Sergey
2
Ates, Zelal
2
Azis, Yudi
2
Balaji, M. S.
2
Benoît-Moreau, Florence
2
Blaurock, Marah
2
Bonnemaizon, Audrey
2
Büttgen, Marion
2
Cadenat, Sandrine
2
Chang, Woojung
2
Costers, Annelies
2
Danarahmanto, Pri Agung
2
Elg, Mattias
2
Engström, Jon
2
Evans, Kenneth R.
2
Evanschitzky, Heiner
2
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Institution
All
Université Paris-Dauphine (Paris IX)
2
Siauliai University
1
Published in...
All
Journal of business research : JBR
13
Journal of retailing and consumer services
13
The journal of services marketing
11
Industrial marketing management : the international journal for industrial and high-tech firms
9
Service business
9
Journal of service management
6
International journal of hospitality management
5
Journal of marketing
5
Journal of service research : JSR
5
Journal of Service Management
4
Journal of Services Marketing
4
The service industries journal
4
International journal of contemporary hospitality management
3
Journal of Business Research
3
Journal of hospitality marketing & management
3
Journal of service research
3
Journal of service theory and practice
3
The journal of business & industrial marketing
3
Economics Papers from University Paris Dauphine
2
International Journal of Contemporary Hospitality Management
2
International Journal of Services, Economics and Management
2
International journal of bank marketing
2
International journal of production research
2
International journal of quality and service sciences
2
Inventi impact: retailing & consumer services
2
Journal of marketing management : MM
2
Journal of the Academy of Marketing Science
2
Marketing letters : a journal of research in marketing
2
Tourism management : research, policies, practice
2
AMS review : official publication of the Academy of Marketing Science
1
Asia Pacific business review
1
Asia Pacific journal of management : APJM ; a publication of the Faculty of Business Administration, National University of Singapore
1
Asia Pacific journal of marketing and logistics
1
Australasian marketing journal
1
Australasian marketing journal : AMJ ; official journal of the Australia-New Zealand Marketing Academy (ANZMAC)
1
Corporate social responsibility and environmental management
1
Economic Modelling
1
Economic modelling
1
Economies : open access journal
1
European journal of innovation management
1
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ECONIS (ZBW)
169
Other ZBW resources
19
RePEc
9
EconStor
4
BASE
2
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101
The importance of
customer
participation
for high-contact services : evidence from a real estate agency
Yang, Albert Jing-Fuh
;
Huang, Yung-Chin
;
Chen, Yenming J.
- In:
Total quality management & business excellence
30
(
2019
)
7
,
pp. 831-847
Persistent link: https://www.econbiz.de/10012199791
Saved in:
102
An empirical examination of customer experience co-creation model in banking self service technologies
Agrawal, Amit Kumar
;
Nagendra, Asha
;
Divekar, Rajiv
; …
- In:
International journal of business information systems : …
29
(
2018
)
2
,
pp. 268-280
Persistent link: https://www.econbiz.de/10011980273
Saved in:
103
Does raising value co-creation increase all customers’ happiness?
Hsieh, Yi-Ching
;
Chiu, Hung-Chang
;
Tang, Yun-Chia
;
Lin, …
- In:
Journal of business ethics : JOBE
152
(
2018
)
4
,
pp. 1053-1067
Persistent link: https://www.econbiz.de/10011962513
Saved in:
104
Customer
participation
in service recovery : a meta-analysis
Van Vaerenbergh, Yves
;
Hazée, Simon
;
Costers, Annelies
- In:
Marketing letters : a journal of research in marketing
29
(
2018
)
4
,
pp. 465-483
Persistent link: https://www.econbiz.de/10011964332
Saved in:
105
Customer
participation
and new product performance : towards the understanding of the mechanisms and key contingencies
Morgan, Todd
;
Obal, Michael W.
;
Anokhin, Sergey
- In:
Research policy : policy, management and economic …
47
(
2018
)
2
,
pp. 498-510
Persistent link: https://www.econbiz.de/10011970897
Saved in:
106
Effects of review spam in a firm-initiated virtual brand community : evidence from smartphone customers
Feng, Nan
;
Su, Zhenjing
;
Li, Dahui
;
Zheng, Chundong
; …
- In:
Information & management : the internat. journal of …
55
(
2018
)
8
,
pp. 1061-1070
Persistent link: https://www.econbiz.de/10011947025
Saved in:
107
Are cynical customers satisfied differently? : role of negative inferred motive and
customer
participation
in service recovery
Balaji, M. S.
;
Jha, Subhash
;
Sengupta, Aditi Sarkar
; …
- In:
Journal of business research : JBR
86
(
2018
),
pp. 109-118
Persistent link: https://www.econbiz.de/10011855231
Saved in:
108
Flying or dying? : organizational change,
customer
participation
, and innovation ambidexterity in emerging economies
Chen, Man
;
Yang, Zhi
;
Dou, Wenyu
;
Wang, Feng
- In:
Asia Pacific journal of management : APJM ; a …
35
(
2018
)
1
,
pp. 97-119
Persistent link: https://www.econbiz.de/10011852876
Saved in:
109
Willingness to pay more for green products : the interplay of consumer characteristics and
customer
participation
Wei, Shuqin
;
Ang, Tyson
;
Jancenelle, Vivien E.
- In:
Journal of retailing and consumer services
45
(
2018
),
pp. 230-238
Persistent link: https://www.econbiz.de/10011930014
Saved in:
110
A study on the relationship between
customer
participation
, perceived control and customer equity : collecting samples from financial industry
Yang, Congjie
;
He, Jingyin
- In:
Inventi impact: retailing & consumer services
(
2018
)
3
,
pp. 140-155
Persistent link: https://www.econbiz.de/10012130279
Saved in:
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