Search Results - subject:"Customer trust"

The impact of customer perceived justice on target-based customer citizenship behaviors : the mediating effects of customer trust and affective commitment

Ahmed Hassaan Mohammed Ali; Song, Jing - In: Review of marketing science 21 (2023) 1, pp. 295-326

Persistent link: https://www.econbiz.de/10014364962

Bank 4.0 experiential quality and customer loyalty : a serial mediating role of customer trust and engagement

Hussein, Ananda Sabil; Sumiati; Hapsari, Raditha; Abu … - In: The TQM journal : the international review of … 35 (2023) 7, pp. 1706-1721

Persistent link: https://www.econbiz.de/10014380874

The impact of implementing chatbot on customer visit intention : application for hotel management

Nguyen Thi Khanh Chi - In: International journal of technology marketing : IJTMkt 17 (2023) 2, pp. 148-165

Persistent link: https://www.econbiz.de/10014310264

The impact of cyberattacks awareness on customers’ trust and commitment: an empirical evidence from the Pakistani banking sector

Bajwa, Ishtiaq Ahmad; Ahmad, Shabir; Mahmud, Maqsood; … - In: Information & Computer Security 31 (2023) 5, pp. 635-654

, and customer perception of affirmative cybersecurity measures the bank. Findings The findings revealed that customer trust … impacts customer trust and commitment to online banking. Practical implications The study highlights the importance of …

Persistent link: https://www.econbiz.de/10014754898

Enhancing customer retention using customer relationship management approach in car loan bussiness

Simanjuntak, Megawati; Putri, Nadia E.; Yuliati, Lilik N. - In: Cogent Business & Management 7 (2020) 1, pp. 1-17

significant effect on customer retention, the indirect relationship that occurs through customer trust shows that the trust in the …

Persistent link: https://www.econbiz.de/10012657101

Enhancing customer retention using customer relationship management approach in car loan bussiness

Simanjuntak, Megawati; Putri, Nadia E.; Yuliati, Lilik N.; … - In: Cogent business & management 7 (2020) 1, pp. 1-17

significant effect on customer retention, the indirect relationship that occurs through customer trust shows that the trust in the …

Persistent link: https://www.econbiz.de/10012625444

An empirical investigation of value co-creation on customer loyalty : mediating role of customer trust

Pervez, Tehreem; Khawaja, Kausar Fiaz; Sarfraz, Muddassar - In: International journal of economics and business … 23 (2022) 1, pp. 56-67

Persistent link: https://www.econbiz.de/10012695409

Investigating service innovation, bank reputation and customer trust : evidence from Indian retail banking

Biswas, Abhijeet; Jaiswal, Deepak; Kant, Rishi - In: International journal of quality and service sciences 14 (2022) 1, pp. 1-17

Persistent link: https://www.econbiz.de/10012884470

The impact of business method plagiarism on customer trust : a cultural comparison

Yeh, Hsiaoping - In: European journal of international management : EJIM 17 (2022) 2/3, pp. 349-370

Persistent link: https://www.econbiz.de/10012887536

Increase hedonic products purchase intention through livestreaming : the mediating effects of mental imagery quality and customer trust

Wang, Bin; Xie, Fengyuan; Kandampully, Jay; Wang, Jin - In: Journal of retailing and consumer services 69 (2022), pp. 1-16

Persistent link: https://www.econbiz.de/10013401654