Widyowati, Puspa Haryani; Antonio, Ferdi; Andy, Andy - In: Administrative Sciences : open access journal 13 (2023) 3, pp. 1-26
technology, and report results, which furtherly generate customer delight and drive favourable intentions such as revisit … experience could generate customer delight, which drives the revisit intention and willingness to share and post positive things … patient's experience through their journey, the higher the probability of delight could exist in the context of service …