Orsingher, Chiara; Hogreve, Jens; Ordanini, Andrea - In: Journal of Service Management 27 (2016) 1, pp. 37-42
Purpose – The purpose of this paper is to offer a reflection on the role that meta-analysis can play in theory building for service phenomena. Design/methodology/approach – The paper illustrates the benefits of conducting meta-analysis, presents its basic steps, and then uses an example to...