Sim, Max; Plewa, Carolin - In: Journal of Service Theory and Practice 27 (2017) 4, pp. 854-876
, with a particular focus on distinct engagement platforms. The paper aims to discuss these issues. Design … stimulated through the use of engagement platforms that enable customer-to-service provider interactions. The results show … limited effects of customer-to-customer engagement platforms on engagement with the context though. The results are consistent …