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Search: subject:"Expectation disconfirmation"
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Consumer behaviour
14
Konsumentenverhalten
14
Customer satisfaction
10
Kundenzufriedenheit
9
Dienstleistungsqualität
6
Expectation disconfirmation
6
Expectation disconfirmation theory
6
Service quality
6
Erwartungsbildung
5
Expectation formation
5
Social Web
5
Social web
5
expectation disconfirmation theory
5
Theorie
4
Theory
4
Viral marketing
4
Virales Marketing
4
Beschwerdemanagement
3
Complaint management
3
E-commerce
3
Electronic Commerce
3
Gastronomie
3
Online retailing
3
Online-Handel
3
Perception
3
Restaurant industry
3
Satisfaction
3
Wahrnehmung
3
expectation disconfirmation
3
Beziehungsmarketing
2
Brand image
2
Brand management
2
Cultural identity
2
Electronic banking
2
Emotion
2
Expectation-disconfirmation theory
2
Gerechtigkeit
2
Hotel industry
2
Hotellerie
2
Innovation adoption
2
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Undetermined
23
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2
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Article
29
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26
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research-article
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English
30
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Harun, Ahasan
2
Law, Chun Hung Roberts
2
Prybutok, Gayle
2
Prybutok, Victor R.
2
Roldán Bravo, MarÃa Isabel
2
Ruiz Moreno, Antonia
2
Tan, Chee-Wee
2
Anderson, Rolph E.
1
Aquino, Karl
1
Aribarg, Anohca
1
Assadi, Peyman
1
Assadi, Pooria
1
Au, Norman
1
Banerjee, Somnath
1
Basu, Bibaswan
1
Benbasat, Izak
1
Cenfetelli, Ronald T.
1
Chai, Linlin
1
Chan, Tommy K. H.
1
Chang, I-Chiu
1
Chen, George Guo-Qiang
1
Cheng, Yusi
1
Cheong, Yunjae
1
Cheung, Christy M. K.
1
Cho, Jihoon
1
Cyr, Dianne J.
1
Deng, Lingfei
1
Fan, Liu
1
Feng, Shan
1
Gaur, Jighyasu
1
Grandey, Alicia
1
Guan, Yue
1
Gupta, Akash
1
Han, Elizabeth
1
Hoegg, JoAndrea
1
Houston, Lawrence
1
Hsu, Chia-lin
1
Hsu, Hui-Mei
1
Hsu, Shih-Chieh
1
Kamble, Sachin S.
1
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Information systems research : ISR
3
Industrial Management & Data Systems
2
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
2
Journal of global marketing
2
Quality management journal : QMJ
2
Information systems and e-business management : ISeB
1
International journal of advertising : the review of marketing communications
1
International journal of electronic commerce : IJEC
1
International journal of hospitality management
1
Journal of Business & Industrial Marketing
1
Journal of economic and administrative sciences
1
Journal of electronic commerce research : JECR
1
Journal of global information management
1
Journal of marketing channels : ... distribution systems, strategy, and management
1
Journal of retailing
1
Journal of retailing and consumer services
1
Journal of travel and tourism marketing
1
Journal of vacation marketing : an international journal
1
Management information systems : mis quarterly
1
Organizational behavior and human decision processes : a journal of fundamental research and theory in applied psychology
1
Psychology & marketing
1
Research in transportation economics
1
Ross School of Business working paper series
1
The journal of business & industrial marketing
1
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ECONIS (ZBW)
27
Other ZBW resources
3
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1
What affects the promoting intention of mobile banking services? : insights from mining consumer reviews
Basu, Bibaswan
;
Sebastian, M. P.
;
Kar, Arpan Kumar
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-16
Persistent link: https://www.econbiz.de/10014462373
Saved in:
2
Service quality measurement in information systems : an expectation and desire disconfirmation approach
Kesharwani, Ankit
;
Mani, Venkatesh
;
Gaur, Jighyasu
; …
- In:
Journal of global information management
29
(
2021
)
6
,
pp. 1-19
Persistent link: https://www.econbiz.de/10012614533
Saved in:
3
Bots with feelings : should AI agents express positive emotion in customer service?
Han, Elizabeth
;
Yin, Dezhi
;
Zhang, Han
- In:
Information systems research : ISR
34
(
2023
)
3
,
pp. 1296-1311
Persistent link: https://www.econbiz.de/10014384236
Saved in:
4
Double blades : does a sharing platform benefit from integration to a popular OTA platform?
Li, Chunhong
;
Deng, Lingfei
;
Law, Chun Hung Roberts
- In:
Journal of travel and tourism marketing
40
(
2023
)
1
,
pp. 1-20
Persistent link: https://www.econbiz.de/10014285173
Saved in:
5
When images backfire : the effect of customer-generated images on product rating dynamics
Guan, Yue
;
Tan, Yong
;
Wei, Qiang
;
Chen, George Guo-Qiang
- In:
Information systems research : ISR
34
(
2023
)
4
,
pp. 1641-1663
Persistent link: https://www.econbiz.de/10014487339
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6
Expectations and satisfaction towards railway companies by residents in Japan
Utsunomiya, Kiyohito
;
Sanko, Nobuhiro
;
Keumi, Chikako
- In:
Research in transportation economics
100
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014456117
Saved in:
7
It is not just a name : effects of proper name for high-quality versus low-quality brands
Rathee, Shelly
;
Yu-Buck, Grace F.
;
Gupta, Akash
- In:
Psychology & marketing
40
(
2023
)
7
,
pp. 1388-1404
Persistent link: https://www.econbiz.de/10014291928
Saved in:
8
Meaning and willingness to pay : the role of
expectation
disconfirmation
Assadi, Peyman
;
Assadi, Pooria
- In:
Journal of economic and administrative sciences
39
(
2023
)
4
,
pp. 1044-1062
Persistent link: https://www.econbiz.de/10014502202
Saved in:
9
The roles of culture in online user reviews : an empirical investigation
Kusawat, Poompak
;
Surat Teerakapibal
- In:
Journal of global marketing
34
(
2021
)
3
,
pp. 189-204
Persistent link: https://www.econbiz.de/10012584510
Saved in:
10
When positive reviews backfire : the effect of review dispersion and
expectation
disconfirmation
on Airbnb guests' experiences
Zhang, Lu
;
Wei, Wei
;
Line, Nathaniel D.
;
Cheng, Yusi
- In:
International journal of hospitality management
96
(
2021
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012585693
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