Pongpaew, Wimmala; Speece, Mark; Tiangsoongnern, Leela - In: Journal of Product & Brand Management 26 (2017) 3, pp. 262-281
Purpose Business use of social media is increasing rapidly as marketers aim to increase customer brand engagement (CBE) in brand communities to enhance the brand experience. However, use of social media for marketing communications is not well understood. This study aims to examine manager and...