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Search: subject:"Frontline employees"
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Frontline employees
86
frontline employees
55
Customer service
49
Kundenservice
49
Relationship marketing
45
Beziehungsmarketing
44
Dienstleistungsqualität
44
Service quality
44
Job satisfaction
42
Salespeople
41
Verkaufspersonal
41
Arbeitszufriedenheit
40
Arbeitskräfte
36
Workforce
36
Arbeitsverhalten
32
Work behaviour
32
Customer satisfaction
31
Kundenzufriedenheit
30
Leistungsmotivation
25
Work motivation
25
Dienstleistungssektor
23
Service industry
23
Emotion
20
Employee retention
20
Mitarbeiterbindung
20
Consumer behaviour
16
Konsumentenverhalten
16
Tourism employees
15
Tourismusberufe
15
Einzelhandel
13
Retail trade
13
Führungsstil
11
Hotel industry
11
Leadership style
11
Hotellerie
10
Job performance
10
Arbeitsleistung
9
Creativity
9
Hospitality industry
9
Innovation
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Undetermined
127
Free
16
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Article
161
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Article in journal
131
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research-article
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English
160
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Groth, Markus
5
Aladwan, Khaled
4
Babakus, Emin
4
Fish, Alan
4
Yavas, Ugur
4
Bhanugopan, Ramudu
3
Black, William C.
3
Coelho, Filipe
3
Daskin, Mustafa
3
Folse, Judith Anne Garretson
3
Hartline, Michael D.
3
Jha, Sumi
3
Karatepe, Osman M.
3
Miao, Li
3
Patterson, Paul G.
3
Agnihotri, Raj
2
Ali, Fouzia Hadi
2
Barnes, Donald C.
2
Bharwani, Sonia
2
Bock, Dora Elizabeth
2
Borgh, Michel van der
2
Boukis, Achilleas
2
Brady, Michael K.
2
Buranapin, Siriwut
2
Christ-Brendemühl, Sonja
2
Collier, Joel E.
2
Fu, Xiaoxiao
2
Gabler, Colin B.
2
Garrelfs, Christopher
2
Gaur, Sanjaya Singh
2
Gouthier, Matthias H. J.
2
Guchait, Priyanko
2
Gutierrez, Leopoldo
2
Hennig-Thurau, Thorsten
2
Herjanto, Halimin
2
Huang, Zhuowei
2
Iyer, Rajesh
2
Jauhari, Vinnie
2
Johlke, Mark C.
2
Jong, Ad de
2
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Grupo de Estudos Monetários e Financeiros (GEMF), Faculdade de Economia
1
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Journal of service research
12
International journal of hospitality management
11
Journal of business research : JBR
9
Journal of service research : JSR
9
Journal of retailing
6
International Journal of Contemporary Hospitality Management
5
Journal of retailing and consumer services
5
International journal of contemporary hospitality management
4
Journal of Services Marketing
4
The journal of services marketing
4
International Journal of Bank Marketing
3
Journal of service management
3
Tourism management perspectives : TMP
3
International journal of bank marketing
2
International journal of retail and distribution management
2
Journal of Business Research
2
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
2
Journal of management studies : JMS
2
Journal of marketing
2
Journal of service theory and practice : JSTP
2
Journal of the Academy of Marketing Science
2
Personnel review
2
Psychology & marketing
2
The service industries journal
2
Tourism management : research, policies, practice
2
A Research Agenda for Service Marketing
1
Academia : revista Latinoamericana de administración
1
Asia Pacific Journal of Marketing and Logistics
1
Asia Pacific journal of marketing and logistics
1
Asia-Pacific Journal of Business Administration
1
Asia-Pacific journal of business administration
1
Creativity and Innovation Management
1
Creativity and innovation management
1
Employee Relations
1
Employee relations
1
European Journal of Marketing
1
European business review
1
European journal of marketing : EJM
1
European management journal
1
Frontiers of business research in China : selected publications from Chinese universities
1
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ECONIS (ZBW)
135
Other ZBW resources
22
RePEc
5
EconStor
3
BASE
2
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91
Impact of service climate and psychological capital on employee engagement : the role of organizational hierarchy
Kang, Hee Jung Annette
;
Busser, James A.
- In:
International journal of hospitality management
75
(
2018
),
pp. 1-9
Persistent link: https://www.econbiz.de/10011944862
Saved in:
92
A customer scorned : effects of employee reprimands in frontline service encounters
Pugh, Harrison B.
;
Brady, Michael K.
;
Hopkins, Lucas M.
- In:
Journal of service research : JSR
21
(
2018
)
2
,
pp. 219-234
Persistent link: https://www.econbiz.de/10011855801
Saved in:
93
Emotional intelligence and creative performance : looking through the lens of environmental uncertainty and cultural intelligence
Darvishmotevali, Mahlagha
;
Altinay, Levent
;
De Vita, Glauco
- In:
International journal of hospitality management
73
(
2018
),
pp. 44-54
Persistent link: https://www.econbiz.de/10011886678
Saved in:
94
The future of frontline research : invited commentaries
Rafaeli, Anat
;
Altman, Daniel
;
Gremler, Dwayne D.
; …
- In:
Journal of service research : JSR
20
(
2017
)
1
,
pp. 91-99
Persistent link: https://www.econbiz.de/10011648268
Saved in:
95
Proud to stay or too proud to stay? : how pride in personal performance develops and how it affects turnover intentions
Krämer, Tobias
;
Gouthier, Matthias H. J.
;
Heidenreich, Sven
- In:
Journal of service research : JSR
20
(
2017
)
2
,
pp. 152-170
Persistent link: https://www.econbiz.de/10011684841
Saved in:
96
Right about student rights?
Chan, Auston
- In:
International journal of business and economics
16
(
2017
)
3
,
pp. 307-312
Persistent link: https://www.econbiz.de/10011973062
Saved in:
97
Factors influencing organization commitment : internal marketing orientation, external marketing orientation, and subjective well-being
Schulz, Steven A.
;
Martin, Thomas
;
Meyer, Heather M.
- In:
The journal of management development
36
(
2017
)
10
,
pp. 1294-1303
Persistent link: https://www.econbiz.de/10011807038
Saved in:
98
Impact of frontline service employees' acculturation behaviours on customer satisfaction and commitment in intercultural service encounters
Gaur, Sanjaya Singh
;
Sharma, Piyush
;
Herjanto, Halimin
; …
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
6
,
pp. 1105-1121
Persistent link: https://www.econbiz.de/10011811524
Saved in:
99
Customer orientation as a psychological construct : evidence from Indian B-B salespeople
Johlke, Mark C.
;
Iyer, Rajesh
- In:
Asia Pacific journal of marketing and logistics
29
(
2017
)
4
,
pp. 704-720
Persistent link: https://www.econbiz.de/10011791953
Saved in:
100
In pursuit of service productivity and customer satisfaction : the role of resources
Lee, Jenny Jiyeon
;
Patterson, Paul G.
;
Ngo, Liem Viet
- In:
European journal of marketing : EJM
51
(
2017
)
11/12
,
pp. 1836-1855
Persistent link: https://www.econbiz.de/10011773769
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