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Search: subject:"Importance Performance Analysis"
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Subject
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Customer satisfaction
73
Kundenzufriedenheit
72
Service quality
63
Dienstleistungsqualität
61
importance-performance analysis
49
Importance-performance analysis
45
Performance measurement
28
Performance-Messung
28
Quality management
24
Qualitätsmanagement
24
Tourism
23
Tourismus
23
Holiday behaviour
22
Urlaubsverhalten
22
Consumer behaviour
19
IPA
19
Konsumentenverhalten
19
Tourism industry
19
Tourismuswirtschaft
19
Importance-performance analysis (IPA)
16
Hotel industry
15
Hotellerie
15
service quality
15
Tourism marketing
14
Tourismusmarketing
14
importance performance analysis
14
China
10
Coronavirus
8
Destination management
8
Destinationsmanagement
8
Measurement
8
Higher education institution
7
Hochschule
7
Kano model
7
Messung
7
Taiwan
7
AHP approach
6
AHP-Verfahren
6
Ecotourism
6
Gastronomie
6
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Online availability
All
Undetermined
97
Free
27
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All
Article
153
Book / Working Paper
3
Other
1
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Article in journal
128
Aufsatz in Zeitschrift
128
Article
4
Case study
1
Conference Paper
1
Conference paper
1
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1
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1
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Language
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English
134
Undetermined
23
Author
All
Shahin, Arash
5
Suresh, M.
4
Wu, Hsin-Hung
4
Han, Heesup
3
Kim, Jinkyung Jenny
3
Lai, Ivan K. W.
3
Shieh, Jiunn-I
3
Tontini, Gerson
3
Albayrak, Tahir
2
Allbright, David
2
Altintas, Volkan
2
Charaf, Karim
2
Cho, Woo Jeong
2
Djeri, Lukrecija
2
Gao, Han
2
Goharshenasan, Ali
2
Gopakumar, Kavya
2
Grant, David B.
2
Hitchcock, Michael
2
Hu, Feng
2
Hu, Kai-Chieh
2
Huffman, Lynn
2
Jang, Da-hye
2
Joseph, Mathew
2
Kotsi, Filareti
2
Kotzab, Herbert
2
Lin, Zhibin
2
Luo, Chu
2
Nagy, Szabolcs
2
Oey, Elia
2
Panchapakesan Padma
2
Paramadini, Sabrina Ayu
2
Pike, Steven
2
Rahmouni, Ahmed Fath-Allah
2
Riviezzo, Angelo
2
Sekhon, Yasmin
2
Severt, Kimberly
2
Sheng, Xiaojing
2
Shirouyehzad, Hadi
2
Siguaw, Judy A.
2
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Institution
All
National Research University Higher School of Economics
1
ToKnowPress
1
Volkswirtschaftliche Fakultät, Ludwig-Maximilians-Universität München
1
Published in...
All
Tourism management : research, policies, practice
16
International journal of hospitality management
7
International journal of productivity and quality management : IJPQM
6
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
6
Journal of travel and tourism marketing
5
Quality & Quantity: International Journal of Methodology
4
Tourism analysis : an interdisciplinary tourism & hospitality journal
4
International journal of quality & reliability management
3
Journal of air transport management
3
Tourism and hospitality research : the surrey quarterly review
3
Future Business Journal
2
Global business and finance review
2
International Journal of Financial Services Management
2
International journal of contemporary hospitality management
2
International journal of process management and benchmarking : IJPMB
2
International journal of services and operations management
2
Journal of hospitality marketing & management
2
Service business
2
The service industries journal
2
Tourism planning & development
2
Transport Policy
2
African journal of science, technology, innovation and development : AJSTID
1
American Journal of Business
1
Amfiteatru Economic Journal
1
Amfiteatru economic : an economic and business research periodical
1
Annals of Faculty of Economics
1
Australasian marketing journal
1
Benchmarking : an international journal ; BIJ
1
Business Systems Research
1
Business process management journal
1
Central European Business Review
1
Central European business review : CEBR
1
Ecological economics : the transdisciplinary journal of the International Society for Ecological Economics
1
Emerging markets finance & trade : a journal of the Society for the Study of Emerging Markets
1
Global Business & Finance Review (GBFR)
1
HSE Working papers
1
Human Capital without Borders: Knowledge and Learning for Quality of Life; Proceedings of the Management, Knowledge and Learning International Conference 2014
1
IEEE transactions on engineering management : EM
1
International Journal of Production Economics
1
International Journal of Services, Economics and Management
1
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Source
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ECONIS (ZBW)
128
RePEc
22
EconStor
5
BASE
1
Other ZBW resources
1
Showing
101
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157
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101
Cruise passengers' perception of key quality attributes of cruise lines in North America
Chua, Bee-Lia
;
Goh, Ben
;
Huffman, Lynn
;
Jai, Catherine
; …
- In:
Journal of hospitality marketing & management
25
(
2016
)
3/4
,
pp. 346-371
Persistent link: https://www.econbiz.de/10011499234
Saved in:
102
Identifying opportunities for improvement in online shopping sites
Tontini, Gerson
- In:
Journal of retailing and consumer services
31
(
2016
),
pp. 228-238
Persistent link: https://www.econbiz.de/10011528681
Saved in:
103
How smart is your tourist attraction? : measuring tourist preferences of smart tourism attractions via a FCEM-AHP and IPA approach
Wang, Xia
;
Li, Xiang
;
Zhen, Feng
;
Zhang, Jinhe
- In:
Tourism management : research, policies, practice
54
(
2016
),
pp. 309-320
Persistent link: https://www.econbiz.de/10011452094
Saved in:
104
Enhancing satisfaction and sustainable management : whale watching in the Azores
Bentz, Julia
;
Lopes, Fernando
;
Calado, Helena
;
Dearden, …
- In:
Tourism management : research, policies, practice
54
(
2016
),
pp. 465-476
Persistent link: https://www.econbiz.de/10011452160
Saved in:
105
Importance-performance
analysis
of service quality dimensions for the customer groups segmented by DEA : the case of four star hotels
Dabestani, Reza
;
Shahin, Arash
;
Saljoughian, Mohammad
; …
- In:
International journal of quality & reliability management
33
(
2016
)
2
,
pp. 160-177
Persistent link: https://www.econbiz.de/10011459948
Saved in:
106
Nature-based tourism development in Hong Kong : importance-performance perceptions of local residents and tourists
Zhang, Shuying
;
Chan, Chung-Shing
- In:
Tourism management perspectives : TMP
20
(
2016
),
pp. 38-46
Persistent link: https://www.econbiz.de/10011619509
Saved in:
107
Prioritisation of 14 quality management tools based on quality principles using integrated approach of multi-criteria decision-making and
importance
:
performance
analysis
; the ca...
Goharshenasan, Ali
;
Shahin, Arash
;
Esmaelian, Majid
- In:
International journal of productivity and quality …
18
(
2016
)
1
,
pp. 116-134
Persistent link: https://www.econbiz.de/10011577593
Saved in:
108
An exploration on e-retailers' home delivery : strategic elements and their prioritisation
Wang, Chengbo
;
Mao, Zhaofang
;
O'Kane, James
;
Wang, Jun
- In:
Business process management journal
22
(
2016
)
3
,
pp. 614-633
Persistent link: https://www.econbiz.de/10011578077
Saved in:
109
How to improve the university-industry collaboration in Taiwan's animation industry? : academic vs. industrial perspectives
Lai, Ivan K. W.
;
Lu, Tun-Wei
- In:
Technology analysis & strategic management
28
(
2016
)
6
,
pp. 717-732
Persistent link: https://www.econbiz.de/10011578628
Saved in:
110
Assessment of in-depth content coverage by Indian universities' websites : end users' expectations versus perceptions
Singla, Bhim Sain
;
Aggarwal, Himanshu
- In:
International journal of Indian culture and business …
13
(
2016
)
4
,
pp. 489-540
Persistent link: https://www.econbiz.de/10011665109
Saved in:
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