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Search: subject:"Management response"
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Subject
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Management response
7
management response
7
Hotel industry
6
Hotellerie
6
Viral marketing
6
Virales Marketing
6
Consumer behaviour
5
Internet marketing
5
Konsumentenverhalten
5
Online-Marketing
5
Social Web
5
Social web
5
Beziehungsmarketing
4
Customer satisfaction
4
Kundenzufriedenheit
4
Relationship marketing
4
Beschwerdemanagement
2
Complaint management
2
Customer engagement
2
Dienstleistungsqualität
2
Firm performance
2
Online reviews
2
Performance measurement
2
Performance-Messung
2
Service quality
2
Social media
2
Unternehmenserfolg
2
online reviews
2
service recovery
2
social media
2
AHP
1
AHP approach
1
AHP-Verfahren
1
Agility
1
Agilität
1
Anger
1
Anxiety
1
Arbeitsgruppe
1
Arbeitszufriedenheit
1
Bibliometrics
1
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Undetermined
14
Free
1
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Article
17
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Article in journal
17
Aufsatz in Zeitschrift
17
Language
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English
17
Author
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Cui, Geng
2
Li, Chunyu
2
Xie, Karen L.
2
Yang, Yang
2
Atiq-Ur-Rehman, Muhammad
1
Charlesworth, Sara
1
Chen, Hongyu
1
Graham, Tina
1
Gu, Bin
1
Gómez-Suárez, Mónica
1
Han, Dongmei
1
He, Lifeng
1
He, Yongfu
1
Hua, Nan
1
Hwang, Kyusung
1
Hyun, Soonchul
1
Ieva, Marco
1
Jeesha, Krishnan
1
Kim, Jong Min
1
Law, Chun Hung Roberts
1
Li, Hengyun
1
Liang, Sai
1
McDonald, Paula
1
Mookerjee, Vijay S.
1
Nawaiseh, Kafa Hmoud
1
Pang, Zhiliang
1
Peng, Ling
1
Purani, Keyoor
1
Qiao, Shuchen
1
Salehi-Esfahani, Saba
1
Schuckert, Markus
1
So, Kevim Kam Fung
1
So, Kevin Kam Fung
1
Torres, Edwin
1
Veloso, Mónica
1
Wang, Wei
1
Xu, Yukuan
1
Yang, Mingwen
1
Ye, Qiang
1
Zhang, Shaohua
1
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Published in...
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International journal of hospitality management
4
Journal of hospitality marketing & management
3
Tourism management : research, policies, practice
2
Information technology and management
1
International journal of agile systems and management : IJASM
1
Journal of Contemporary Issues in Business and Government
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of travel and tourism marketing
1
MIS quarterly
1
Production and operations management : an international journal of the Production and Operations Management Society
1
The international journal of human resource management
1
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ECONIS (ZBW)
17
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17
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1
Social media content strategy in hospitality : the impact of experiential posts and response congruence on engagement, hotel image, and booking intention
Veloso, Mónica
;
Ieva, Marco
;
Gómez-Suárez, Mónica
- In:
Journal of hospitality marketing & management
33
(
2024
)
1
,
pp. 57-77
Persistent link: https://www.econbiz.de/10014438602
Saved in:
2
The effect of COVID-19 pandemic on SMEs management in Jordan
Nawaiseh, Kafa Hmoud
- In:
Journal of Contemporary Issues in Business and Government
27
(
2021
)
1
,
pp. 20-29
Persistent link: https://www.econbiz.de/10014250891
Saved in:
3
Responding to negative reviews? : the interplay of
management
response
strategy and service failure type
Salehi-Esfahani, Saba
;
Torres, Edwin
;
Hua, Nan
- In:
Journal of hospitality marketing & management
32
(
2023
)
1
,
pp. 29-49
Persistent link: https://www.econbiz.de/10013545802
Saved in:
4
Webcare salience and consumer engagement : the moderating effects of webcare valence, conversational human voice and response time
Purani, Keyoor
;
Jeesha, Krishnan
- In:
Journal of hospitality marketing & management
32
(
2023
)
3
,
pp. 363-384
Persistent link: https://www.econbiz.de/10014281017
Saved in:
5
Management
response
and user idea generation : evidence from an online open innovation community
Han, Dongmei
;
Pang, Zhiliang
;
He, Lifeng
;
Zhou, Xiaohang
; …
- In:
Information technology and management
24
(
2023
)
4
,
pp. 381-400
Persistent link: https://www.econbiz.de/10014422227
Saved in:
6
Responding to online reviews in competitive markets : a controlled diffusion approach
Yang, Mingwen
;
Zheng, Zhiqiang
;
Mookerjee, Vijay S.
; …
- In:
MIS quarterly
47
(
2023
)
1
,
pp. 161-194
Persistent link: https://www.econbiz.de/10013556954
Saved in:
7
Not all words are beneficial : the impact of
management
response
contents on customer engagement behavior
Zhang, Zili
;
Li, Hengyun
;
Yang, Yang
;
Xu, Yukuan
- In:
International journal of hospitality management
93
(
2021
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012436041
Saved in:
8
The role of explanations and metadiscourse in management responses to anger-reviews versus anxiety-reviews : the mediation of sense-making
Li, Chunyu
;
Cui, Geng
;
He, Yongfu
- In:
International journal of hospitality management
89
(
2020
),
pp. 1-13
Persistent link: https://www.econbiz.de/10012293770
Saved in:
9
Understanding the dynamics of review posting and the management intervention effects on those dynamics
Kim, Jong Min
;
Hwang, Kyusung
;
Hyun, Soonchul
- In:
International journal of hospitality management
88
(
2020
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012293863
Saved in:
10
Exploring the impact of personalized management responses on tourists' satisfaction : a topic matching perspective
Zhang, Xiaowei
;
Qiao, Shuchen
;
Yang, Yang
;
Zhang, Ziqiong
- In:
Tourism management : research, policies, practice
76
(
2020
),
pp. 1-16
Persistent link: https://www.econbiz.de/10012137766
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