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Search: subject:"Managerial response"
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Managerial response
14
Consumer behaviour
8
Führungskräfte
8
Hotel industry
8
Hotellerie
8
Konsumentenverhalten
8
Managers
8
Viral marketing
8
Virales Marketing
8
Internet marketing
6
Online-Marketing
6
managerial response
6
Social Web
5
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5
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4
Kundenzufriedenheit
4
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4
Online-Handel
4
Beziehungsmarketing
3
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3
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3
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3
Consumer satisfaction
2
Corporate Social Responsibility
2
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2
Dienstleistungsqualität
2
Online consumer reviews
2
Online managerial response
2
Online review
2
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2
innovation
2
Additional review
1
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1
Attentiveness
1
Betriebliche Wertschöpfung
1
Chatbot
1
Codetermination
1
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1
Competition
1
Congruent response
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23
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Liu, Xianwei
4
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3
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3
Xu, Yukuan
3
Gong, Caiyan
2
Lui, Tsz-Wai
2
Piccoli, Gabriele
2
Xu, Xun
2
Ye, Qiang
2
Zhang, Zili
2
Bartosiak, Marcin
1
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1
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1
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1
Chen, Liwei
1
Chen, Yan-Shing
1
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1
Darani, Milad Mohammadi
1
Deng, Chaoqun
1
Ejermo, Olof
1
Ensour, Waed
1
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1
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1
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1
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1
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1
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1
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1
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1
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1
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1
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1
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1
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1
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1
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1
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1
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School of Economics, Universiteit Utrecht
1
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International journal of hospitality management
8
International journal of contemporary hospitality management
3
Journal of retailing and consumer services
2
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1
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1
International journal of production economics
1
International journal of services and operations management : IJSOM
1
Journal of Labor Research
1
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1
Journal of travel and tourism marketing
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Review of Pacific Basin Financial Markets and Policies (RPBFMP)
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ECONIS (ZBW)
22
RePEc
3
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11
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20
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25
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11
Analysis of the factors that influence adoption of information from managerial responses to negative electronic word-of-mouth
Shrafat, Fayiz
;
Zeglat, Dia
;
Ensour, Waed
;
Sarhan, Nael Mosa
- In:
International journal of services and operations …
39
(
2021
)
4
,
pp. 495-527
Persistent link: https://www.econbiz.de/10012693063
Saved in:
12
Managerial
response
to negative online reviews in the service industry : a tactic-based and culture-based model
Yu, Irina Y.
;
Wan, Lisa C.
;
Yi, Xiao
- In:
Journal of global marketing
34
(
2021
)
3
,
pp. 238-248
Persistent link: https://www.econbiz.de/10012584514
Saved in:
13
Effective use of online review systems : congruent managerial responses and firm competitive performance
Palese, Biagio
;
Piccoli, Gabriele
;
Lui, Tsz-Wai
- In:
International journal of hospitality management
96
(
2021
),
pp. 1-13
Persistent link: https://www.econbiz.de/10012585682
Saved in:
14
Managing customer reviews for value co-creation : an empowerment theory perspective
Shin, Hakseung
;
Perdue, Richard R.
;
Pandelaere, Mario
- In:
Journal of travel research : a quarterly publication of …
59
(
2020
)
5
,
pp. 792-810
Persistent link: https://www.econbiz.de/10012215793
Saved in:
15
How managerial responses to online reviews affect customer satisfaction : an empirical study based on additional reviews
Zhao, Yan
;
Wen, Lingling
;
Feng, Xiangnan
;
Li, Ran
;
Lin, …
- In:
Journal of retailing and consumer services
57
(
2020
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012305219
Saved in:
16
Utilizing the platform economy effect through EWOM : does the platform matter?
Xu, Xun
;
Lee, Chieh
- In:
International journal of production economics
227
(
2020
),
pp. 1-15
Persistent link: https://www.econbiz.de/10012297462
Saved in:
17
Examining consumer emotion and behavior in online reviews of hotels when expecting
managerial
response
Xu, Xun
- In:
International journal of hospitality management
89
(
2020
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012293748
Saved in:
18
How do hotel managers react to rating fluctuation?
Xu, Yukuan
;
Zhang, Zili
;
Nicolau, Juan Luis
;
Liu, Xianwei
- In:
International journal of hospitality management
89
(
2020
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012293769
Saved in:
19
Managing negative online accommodation reviews : evidence from the Cook Islands
Mate, Mani Jeremiah
;
Trupp, Alexander
;
Pratt, Stephen
- In:
Journal of travel and tourism marketing
36
(
2019
)
5
,
pp. 627-644
Persistent link: https://www.econbiz.de/10012179450
Saved in:
20
Insights into managers' response behavior : priority and effort
Liu, Xianwei
;
Law, Chun Hung Roberts
- In:
International journal of hospitality management
77
(
2019
),
pp. 468-470
Persistent link: https://www.econbiz.de/10011988682
Saved in:
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