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Search: subject:"Perceived service quality"
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Service quality
86
Dienstleistungsqualität
85
Customer satisfaction
70
Kundenzufriedenheit
69
perceived service quality
59
Consumer behaviour
46
Konsumentenverhalten
46
Beziehungsmarketing
30
Relationship marketing
30
Perceived service quality
24
customer satisfaction
15
Perceived Service Quality
13
customer loyalty
12
Quality management
11
Qualitätsmanagement
11
Higher education institution
9
Hochschule
9
Product quality
8
Produktqualität
8
Confidence
7
Corporate reputation
7
Einzelhandel
7
Firmenimage
7
Job satisfaction
7
Retail trade
7
Vertrauen
7
higher education
7
Dienstleistungssektor
6
Online retailing
6
Online-Handel
6
Pakistan
6
Service industry
6
Structural equation model
6
Strukturgleichungsmodell
6
Students
6
Studierende
6
Arbeitszufriedenheit
5
Brand management
5
E-commerce
5
Electronic Commerce
5
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Undetermined
47
Free
37
Type of publication
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Article
104
Book / Working Paper
6
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Article in journal
87
Aufsatz in Zeitschrift
87
Article
10
Conference paper
2
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2
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1
Book section
1
Collection of articles of several authors
1
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1
Graue Literatur
1
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1
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1
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1
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English
103
Undetermined
7
Author
All
Chikazhe, Lovemore
5
Söderlund, Magnus
4
Calabrese, Armando
3
Makanyeza, Charles
3
Malik, Shahab Alam
3
Milfelner, Borut
3
Al-Bourini, Faisal A.
2
Ali, Alina Zulfiqar
2
Biswas, Abhijeet
2
Bourini, Islam
2
Chaudhary, Muhammad Amir
2
Chaudhary, Naveed Iqbal
2
Chigunhah, Blessing
2
Cho, Jihoon
2
Dakhan, Wenyuan Li Sarfraz Ahmed
2
Dlačić, Jasmina
2
Fongsuwan, Wanno
2
Gulseven, Osman
2
Hanaysha, Jalal Rajeh
2
Jahmani, Ashraf
2
Janda, Swinder
2
Kabir, Golam
2
Kang, Dayoung
2
Kim, Seongcheol
2
Lazaris, Chris
2
Malik, Shujah Alam
2
Merani, Sajid Hussain
2
Mumtaz, Roohi
2
Najafi, Seyesvahid
2
Qalati, Sikandar Ali
2
Ramovš, Marjeta
2
Saati, Saber
2
Sumi, Razia Sultana
2
Tavana, Madjid
2
Theodoratos, Stavros
2
Thuy, Truong Thi Hong
2
Vela, Esthela Galvan
2
Vrechopoulos, Adam
2
Abdul Rahim Zumrah
1
Abdullateef, Aliyu Olayemi
1
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Department of Economics, European University Institute
1
Programa Interuniversitario de Doctorado en Nuevas Tendencias en Dirección de Empresas, Facultad de Cièncias Económicas y Empresariales
1
Volkswirtschaftliche Fakultät, Ludwig-Maximilians-Universität München
1
Published in...
All
Journal of retailing and consumer services
4
Total quality management & business excellence
4
Journal for global business advancement : JGBA
3
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
3
Cogent Business & Management
2
Cogent business & management
2
Market : review for marketing theory and practice
2
Pakistan Journal of Commerce and Social Sciences (PJCSS)
2
Pakistan journal of commerce and social sciences
2
Psychology & marketing
2
The international journal of productivity and performance management
2
22nd Biennial Conference of the International Telecommunications Society (ITS): "Beyond the Boundaries: Challenges for Business, Policy and Society", Seoul, Korea, 24th-27th June, 2018
1
ASEAN marketing journal : Association of Southeast Asian Nations marketing journal
1
Administrative Sciences
1
Administrative Sciences : open access journal
1
African journal of economic and management studies : AJEMS
1
Afro Eurasian studies
1
Annals of public and cooperative economics
1
Digital influence on consumer habits : marketing challenges and opportunities
1
Economics Working Papers / Department of Economics, European University Institute
1
Economies : open access journal
1
Eurasian business review
1
European Research on Management and Business Economics (ERMBE)
1
European research on management and business economics
1
European research studies
1
Far East Journal of Psychology and Business
1
Information systems management
1
International Journal of Electronic Government Research (IJEGR)
1
International Journal of Production Economics
1
International Journal of Services, Economics and Management
1
International Journal of Tourism and Hospitality Management in the Digital Age (IJTHMDA)
1
International journal of business excellence
1
International journal of business innovation and research
1
International journal of economics and financial issues : IJEFI
1
International journal of electronic marketing and retailing : IJEMR
1
International journal of financial services management : IJFSM
1
International journal of logistics : research and applications
1
International journal of management and economics
1
International journal of management and marketing research : IJMMR
1
International journal of management concepts and philosophy : IJMCP
1
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ECONIS (ZBW)
89
EconStor
11
RePEc
7
Other ZBW resources
2
BASE
1
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81
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81
Measuring patieints' healthcare service quality perceptions, satisfaction, and loyalty in public and private sector hospitals in Pakistan
Shabbir, Asma
;
Malik, Shahab Alam
;
Malik, Shujah Alam
- In:
International journal of quality & reliability management
33
(
2016
)
5
,
pp. 538-557
Persistent link: https://www.econbiz.de/10011583501
Saved in:
82
Couqual : assessing overall service quality in courier service industry and the moderating impact of age, gender and ethnicity
Naser Valaei
;
Sajad Rezaei
;
Shahijan, Milad Kalantari
- In:
International journal of management concepts and …
9
(
2015/2016
)
2
,
pp. 144-169
Persistent link: https://www.econbiz.de/10011725393
Saved in:
83
The importance of perceived service value in retail banking services
Pisnik Korda, Aleksandra
;
Dlačić, Jasmina
;
Milfelner, …
- In:
Market : review for marketing theory and practice
28
(
2016
)
2
,
pp. 191-212
Persistent link: https://www.econbiz.de/10011709081
Saved in:
84
E-procurement service quality in Malaysia
Sharifah Latifah Syed A. Kadir
- In:
ASEAN marketing journal : Association of Southeast …
8
(
2016
)
2
,
pp. 85-95
Persistent link: https://www.econbiz.de/10011915482
Saved in:
85
Determinants of destination loyalty and the mediating role of tourist satisfaction
Nilplub, Chartaya
;
Khang, Do Ba
;
Krairit, Donyaprueth
- In:
Tourism analysis : an interdisciplinary tourism & …
21
(
2016
)
2/3
,
pp. 221-236
Persistent link: https://www.econbiz.de/10011492658
Saved in:
86
Customer emotions and their triggers in luxury retail : understanding the effects of customer emotions before and after entering a luxury shop
Kim, Sooyun
;
Park, Geebum
;
Lee, Yeonjoo
;
Choi, Sunmee
- In:
Journal of business research : JBR
69
(
2016
)
12
,
pp. 5809-5818
Persistent link: https://www.econbiz.de/10011597515
Saved in:
87
The effect of
perceived
service
quality
on customer emotions, customer satisfaction and customer loyalty : a PLS-SEM approach towards a luxury hotel in Bangkok, Thailand
Suwanamas, Chayuth
;
Trimetsoontorn, Jirasek
;
Fongsuwan, …
- In:
Journal for global business advancement : JGBA
8
(
2015
)
4
,
pp. 374-398
Persistent link: https://www.econbiz.de/10011547794
Saved in:
88
Role of perceived value, customer expectation, corporate image and
perceived
service
quality
on the customer satisfaction
Ali, Rizwan
;
Leifu, Gao
;
Rafiq, Muhammad Yasir
;
Hassan, …
- In:
The journal of applied business research
31
(
2015
)
4
,
pp. 1425-1436
Persistent link: https://www.econbiz.de/10011350544
Saved in:
89
Customers' service quality perception in automotive repair
Izogo, Ernest Emeka
- In:
African journal of economic and management studies : AJEMS
6
(
2015
)
3
,
pp. 272-288
Persistent link: https://www.econbiz.de/10011474163
Saved in:
90
Exploring the effect of
perceived
service
quality
on customers satisfaction : a study of banking sector in Jordan
AlSayyed, Niveen M.
;
Suifan, Taghrid S.
;
Alawneh, Afnan R.
- In:
Journal of management research
7
(
2015
)
1
,
pp. 122-138
Persistent link: https://www.econbiz.de/10010499487
Saved in:
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