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Search: subject:"Proactive customer service performance"
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Customer service
19
Kundenservice
18
Dienstleistungsqualität
17
Proactive customer service performance
17
Service quality
17
Performance measurement
9
Performance-Messung
9
Arbeitsverhalten
8
Work behaviour
8
Hotel industry
6
Beziehungsmarketing
5
Hotellerie
5
Relationship marketing
5
Arbeitsleistung
4
Emotion
4
Hospital
4
Job performance
4
Krankenhaus
4
Organizational behaviour
4
Verhalten in Organisationen
4
Customer satisfaction
3
Familie-Beruf
3
Führungsstil
3
Gastgewerbe
3
Hospitality industry
3
Kundenzufriedenheit
3
Leadership style
3
Leistungsmotivation
3
Tourism employees
3
Tourismusberufe
3
Work motivation
3
Work-life balance
3
proactive customer service performance
3
Abusive supervision
2
Arbeitszufriedenheit
2
Betriebsklima
2
Collectivism
2
Emotional exhaustion
2
Employee retention
2
Firm performance
2
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Undetermined
22
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22
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Article in journal
21
Aufsatz in Zeitschrift
21
research-article
1
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English
22
Author
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Lyu, Yijing
6
Ye, Yijiao
5
Zhou, Xing
5
Li, Weiwen
3
Peng, Yan
3
Qiu, Canhua
3
Chen, Mengyuan
2
Cheng, Bao
2
Choo, Wei Chong
2
Deng, Xincai
2
Dong, Huijuan
2
Dong, Yanan
2
Dong, Yun
2
Guo, Gongxing
2
Jiang, Jing
2
Kwan, Ho Kwong
2
Li, Yan
2
Mansor, Zuraina Dato’
2
Sun, Zhuanzhuan
2
Wan, Junbao
2
Yan, Zhen
2
Yuan, Yuan
2
Zhang, Jie
2
Zhu, Hong
2
Abuelhassan Elshazly Abuelhassan
1
AlGassim, Ali
1
Chen, Yuanyi
1
Cheng, Tan
1
Chong, Chooi Ling
1
Fu, Xiaoxiao
1
Guo, Yulang
1
He, Yanzhen
1
Ho, Jo Ann
1
Hsu, Yen-Chen
1
Ji, Lijian
1
Jolly, Phillip M.
1
Lau, Patricia Yin Yin
1
Lien, Bella Ya-Hui
1
Liu, Xiao-Xiao
1
Liu, Yue
1
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International journal of contemporary hospitality management
7
International journal of hospitality management
5
Journal of hospitality marketing & management
3
Asia Pacific journal of management
1
Cornell hospitality quarterly : CQ
1
International Journal of Contemporary Hospitality Management
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of retailing and consumer services
1
Tourism management : research, policies, practice
1
Tourism review
1
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ECONIS (ZBW)
21
Other ZBW resources
1
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11
From shared leadership to
proactive
customer
service
performance
: a multilevel investigation
Ji, Lijian
;
Ye, Yijiao
;
Deng, Xincai
- In:
International journal of contemporary hospitality management
34
(
2022
)
11
,
pp. 3944-3961
Persistent link: https://www.econbiz.de/10013413248
Saved in:
12
Examining the spillover effects of problems at home on
proactive
customer
service
performance
in the hospitality industry : the overlooked side of the work-family interface
Cheng, Bao
;
Guo, Gongxing
;
Dong, Yun
;
Peng, Yan
- In:
Journal of hospitality marketing & management
30
(
2021
)
3
,
pp. 354-372
Persistent link: https://www.econbiz.de/10012513777
Saved in:
13
Family ostracism and
proactive
customer
service
performance
: an explanation from conservation of resources theory
Ye, Yijiao
;
Zhu, Hong
;
Chen, Yuanyi
;
Kwan, Ho Kwong
; …
- In:
Asia Pacific journal of management
38
(
2021
)
2
,
pp. 645-667
Persistent link: https://www.econbiz.de/10012542628
Saved in:
14
Does customer incivility undermine employees' service performance?
Cheng, Bao
;
Dong, Yun
;
Zhou, Xing
;
Guo, Gongxing
;
Peng, Yan
- In:
International journal of hospitality management
89
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012293791
Saved in:
15
Does a leader's "partiality" affect employees' proactivity in the hospitality industry? : a cross-level analysis
Cheng, Tan
;
Zhang, Pan
;
Guo, Yulang
- In:
International journal of hospitality management
90
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012300146
Saved in:
16
Antecedents and outcome of job embeddedness : evidence from four and five-star hotels
Wei Leong Chan
;
Ho, Jo Ann
;
Sambasivan, Murali
;
Ng, Siew Imm
- In:
International journal of hospitality management
83
(
2019
),
pp. 37-45
Persistent link: https://www.econbiz.de/10012121945
Saved in:
17
Ethical work climate, employee commitment and
proactive
customer
service
performance
: test of the mediating effects of organizational politics
Lau, Patricia Yin Yin
;
Tong, Jane L. Y. Terpstra
;
Lien, …
- In:
Journal of retailing and consumer services
35
(
2017
),
pp. 20-26
Persistent link: https://www.econbiz.de/10011645067
Saved in:
18
Exploring the dynamic effect of multi-quality attributes on overall satisfaction : the case of incentive events
Zhu, Hong
;
Lyu, Yijing
;
Deng, Xincai
;
Ye, Yijiao
- In:
International journal of hospitality management
64
(
2017
),
pp. 62-72
Persistent link: https://www.econbiz.de/10011731682
Saved in:
19
The impact of high-commitment HR practices on hotel employees'
proactive
customer
service
performance
Chen, Mengyuan
;
Lyu, Yijing
;
Li, Yan
;
Zhou, Xing
;
Li, Weiwen
- In:
Cornell hospitality quarterly : CQ
58
(
2017
)
1
,
pp. 94-107
Persistent link: https://www.econbiz.de/10011638667
Saved in:
20
Sexual harassment and
proactive
customer
service
performance
: the roles of job engagement and sensitivity to interpersonal mistreatment
Li, Yan
;
Chen, Mengyuan
;
Lyu, Yijing
;
Qiu, Canhua
- In:
International journal of hospitality management
54
(
2016
),
pp. 116-126
Persistent link: https://www.econbiz.de/10011474061
Saved in:
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