Nguyen Hoang Viet; Tuan Duong Vu; Bach Khoa Nguyen; … - In: Journal of open innovation : technology, market, and … 8 (2022) 3, pp. 1-16
(e-banking) services. This study aimed to investigate the impact of electronic service (e-service) quality on customer … impact of three e-service quality dimensions, including responsiveness, security, and interface quality, on the perceived … managers and technology providers in promoting their service quality and customer use of VTM services. …