Gong, Jin-Hong; Xie, Li-Shan; Peng, Jia-Min; Guan, Xin-Hua - In: International Journal of Contemporary Hospitality Management 27 (2015) 2, pp. 199-213
a stress and coping model to focus on customers’ perceived unfairness, responsibility attribution and their negative … violation and emphasizing the roles of customers’ perceived unfairness and negative emotions. …