Ocampo Jimenez, Narda B.; Baeza Serrato, Roberto - In: Business Process Management Journal 22 (2016) 5, pp. 979-992
Purpose – The purpose of this paper is to document the results of an implementation of the quality function deployment (QFD) tool in a process of a municipal administration involving: request for component support: family farming, urban and backyard agriculture that are part of the Rural...