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Search: subject:"customer citizenship behavior"
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Consumer behaviour
46
Konsumentenverhalten
46
Beziehungsmarketing
42
Relationship marketing
42
Arbeitsverhalten
36
Work behaviour
36
Customer citizenship behavior
35
Dienstleistungsqualität
26
Service quality
26
Customer satisfaction
25
Kundenzufriedenheit
25
customer citizenship behavior
13
Emotion
11
Brand management
8
Markenführung
8
Corporate social responsibility
7
Corporate Social Responsibility
6
Value co-creation
6
Confidence
4
Customer integration
4
Customer value
4
Dienstleistungssektor
4
Einzelhandel
4
Kundenintegration
4
Retail trade
4
Satisfaction
4
Service industry
4
Social Web
4
Social web
4
Vertrauen
4
Beschwerdemanagement
3
Betriebliche Wertschöpfung
3
Brand image
3
Complaint management
3
Corporate reputation
3
Customer citizenship behavior (CCB)
3
Customer participation
3
Customer participation behavior
3
Firmenimage
3
Gastronomie
3
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Online availability
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Undetermined
46
Free
2
Type of publication
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Article
53
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Article in journal
46
Aufsatz in Zeitschrift
46
research-article
4
Aufsatz im Buch
1
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1
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English
51
Undetermined
2
Author
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Gong, Taeshik
6
Xie, Lishan
4
Yi, Youjae
3
Zhang, Wenxuan
3
Benkenstein, Martin
2
Choi, Laee
2
Cossío-Silva, Francisco-José
2
Curth, Susanne
2
Lotz, Sherry
2
Poon, Patrick
2
Revilla Camacho, Maria Angeles
2
Uhrich, Sebastian
2
Vega Vázquez, Manuela
2
Wang, Chen-Ya
2
Agnihotri, Arpita
1
Akbari, Mohsen
1
Baker, Melissa A.
1
Balaji, M. S.
1
Bansal, Ishita
1
Bhattacharya, Saurabh
1
Cai, Jian
1
Chan, Kimmy Wa
1
Chang, Ya Ping
1
Chen, Po-Ju
1
Chiang, Hsu-Hsin
1
Chiu, Hung-Chang
1
Chiu, Yen-Ting Helena
1
Chu, Candace
1
Cintamür, İsmail Gökhan
1
Cossío-Silva, Francisco José
1
Dewalska-Opitek, Anna
1
Dung Minh Nguyen
1
Esmaeilpour, Reza
1
Garrouch, Karim
1
Ghali, Zohra
1
Guan, Xinhua
1
Guo, Gongxing
1
Gupta, Suraksha
1
Han, Tzu-Shian
1
Harsono, Soni Sisbudi
1
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Published in...
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Journal of business research : JBR
5
Journal of retailing and consumer services
4
International journal of hospitality management
3
Service business
3
Journal of Business Research
2
Journal of Consumer Marketing
2
Journal of hospitality marketing & management
2
Journal of service theory and practice
2
The journal of consumer marketing
2
Cogent business & management
1
Corporate reputation review
1
Corporate social responsibility and environmental management
1
Economic research
1
Eurasian business perspectives : proceedings of the 26th and 27th Eurasia Business and Economics Society Conferences
1
Finance research letters
1
International journal of business and economics
1
International journal of consumer studies
1
Inventi impact: retailing & consumer services
1
Journal of Services Marketing
1
Journal of business ethics : JOBE
1
Journal of destination marketing & management : JDMM
1
Journal of financial services marketing
1
Journal of marketing for higher education
1
Journal of strategic marketing
1
Market : review for marketing theory and practice
1
Psychology & marketing
1
Service science
1
Services marketing quarterly
1
Social Responsibility Journal
1
South Asian journal of management : SAJM
1
The journal of asset management
1
The journal of product & brand management
1
The journal of services marketing
1
The service industries journal
1
Tourism Management Perspectives
1
Tourism management : research, policies, practice
1
Young consumers : insight and ideas for responsible marketers
1
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ECONIS (ZBW)
47
Other ZBW resources
4
RePEc
2
Showing
31
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53
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31
The path and mechanism of the influence of social capital on
customer
citizenship
behavior
in virtual community environment
Liu, Hongyu
- In:
Inventi impact: retailing & consumer services
(
2020
)
4
,
pp. 229-243
Persistent link: https://www.econbiz.de/10012416531
Saved in:
32
Paying it forward : the influence of other customer service recovery on future co-creation
Kim, Kawon
;
Baker, Melissa A.
- In:
Journal of business research : JBR
121
(
2020
),
pp. 604-615
Persistent link: https://www.econbiz.de/10012417381
Saved in:
33
The role of customer behavior in forming perceived value at restaurants : a multidimensional approach
Kim, Eojina
;
Tang, Liang
- In:
International journal of hospitality management
87
(
2020
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012241862
Saved in:
34
The effect of CSR on corporate image, customer citizenship behaviors, and customers' long-term relationship orientation
Kim, Minjung
;
Yin, Xuemei
;
Lee, Gyumin
- In:
International journal of hospitality management
88
(
2020
),
pp. 1-8
Persistent link: https://www.econbiz.de/10012293853
Saved in:
35
A multilevel study of brand-specific transformational leadership : employee and customer effects
Chiang, Hsu-Hsin
;
Han, Tzu-Shian
;
McConville, David
- In:
The journal of asset management
27
(
2020
)
3
,
pp. 312-327
Persistent link: https://www.econbiz.de/10012298798
Saved in:
36
Buffering effects of brand community identification in service failures : the role of customer citizenship behaviors
Mandl, Leonhard
;
Hogreve, Jens
- In:
Journal of business research : JBR
107
(
2020
),
pp. 130-137
Persistent link: https://www.econbiz.de/10012156727
Saved in:
37
Motivations leading to
customer
citizenship
behavior
in services : scale development and validation
Choi, Laee
;
Lotz, Sherry
- In:
The journal of consumer marketing
33
(
2016
)
7
,
pp. 539-551
Persistent link: https://www.econbiz.de/10011642294
Saved in:
38
Motivations leading to
customer
citizenship
behavior
in services: scale development and validation
Choi, Laee
;
Lotz, Sherry
- In:
Journal of Consumer Marketing
33
(
2016
)
7
,
pp. 539-551
Purpose The purpose of this study is to better understand
customer
citizenship
behavior
(CCB) motivation through the …
Persistent link: https://www.econbiz.de/10014849816
Saved in:
39
Pride, mindfulness, public self-awareness, affective satisfaction, and customer citizenship behaviour among green restaurant customers
Hwang, Kumju
;
Lee, Bora
- In:
International journal of hospitality management
83
(
2019
),
pp. 169-179
Persistent link: https://www.econbiz.de/10012122059
Saved in:
40
Does raising value co-creation increase all customers’ happiness?
Hsieh, Yi-Ching
;
Chiu, Hung-Chang
;
Tang, Yun-Chia
;
Lin, …
- In:
Journal of business ethics : JOBE
152
(
2018
)
4
,
pp. 1053-1067
Persistent link: https://www.econbiz.de/10011962513
Saved in:
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