Search Results - subject:"hospital service"

A mixed-methods approach to identifying and exploring the causes of the electronic service gap between hospital website developers and users

Hung, Wei-Hsi; Tseng, Chih-Lang; Chang, Fang-Kai; Wu, … - In: Technology analysis & strategic management 35 (2023) 10, pp. 1296-1309

Persistent link: https://www.econbiz.de/10014338552

Continuous improvement practice and the stages of service operations competitiveness : a hospital case study

Teixeira, André L.; Alliprandini, Dário H.; Aparecida … - In: International journal of productivity and quality … 37 (2022) 1, pp. 20-35

Persistent link: https://www.econbiz.de/10013448922

How service quality in hospitals varies based on hospital ownership and demographics : a study on Turkish patients living urban areas

Yarimoglu, Emel; Ataman, Gorkem - In: Total quality management & business excellence 33 (2022) 7, pp. 777-793

Persistent link: https://www.econbiz.de/10013352616

Hospital service quality and outpatient satisfaction in model hospitals in India

Patel, Hiren J.; Patel, Nikunjkumar D. - In: Services marketing quarterly 43 (2022) 3, pp. 312-328

Persistent link: https://www.econbiz.de/10013352806

An integrated approach for evaluating hospital service quality with linguistic preferences

Li, Xiaobing; He, Zhen - In: International journal of production research 59 (2021) 6, pp. 1776-1790

Persistent link: https://www.econbiz.de/10012501183

Shedding light on hospital service failure : findings from Taiwanese medical QCC

Chiu, Wen-Hong; Luong, Chi-Quyen; Chi, Hui-Ru - In: Total quality management & business excellence 31 (2020) 15, pp. 1718-1737

Persistent link: https://www.econbiz.de/10012385056

Examining patient perceptions of service quality in Turkish hospitals : the SERVPERF model

Akdere, Mesut; Top, Mehmet; Tekingündüz, Sabahattin - In: Total quality management & business excellence 31 (2020) 4, pp. 342-352

Persistent link: https://www.econbiz.de/10012256605

Monitoring patient dissatisfaction : a methodology based on SERVQUAL scale and statistical process control charts

Altuntas, Serkan; Dereli, Türkay; Kaya, İhsan - In: Total quality management & business excellence 31 (2020) 9, pp. 978-1008

Persistent link: https://www.econbiz.de/10012256679

Fulfilment of expectations mediating quality and satisfaction : the case of hospital service

Marimon, Frederic; Gil-Doménech, Dolors; Bastida, Ramon - In: Total quality management & business excellence 30 (2019) 2, pp. 201-220

Persistent link: https://www.econbiz.de/10012199739

Hospital Service Quality from Patients Perspective: A Case of Indonesia

Sandhyaduhita, Puspa; Fajrina, Haya Rizqi; Pinem, Ave … - In: International Journal of E-Health and Medical … 7 (2016) 4, pp. 48-61

This study aims to identify and analyse strategic service quality as perception-minus-expectation from patient perspective using SERVQUAL-based Handayani et al.'s framework. The result from 297 respondents shows that the criteria gaps are given as follows in descending order from the biggest...

Persistent link: https://www.econbiz.de/10012044427