Dandis, Ala' Omar; Wright, Len Tiu; Wallace-Williams, … - In: Cogent Business & Management 8 (2021) 1, pp. 1-25
-reported loyalty intentions in Islamic banks. The paper presents primary data collected by self-administered questionnaires involving a …, responsiveness, assurance, and empathy positively linked to self-reported loyalty intentions, with compliance and assurance appearing … as the greatest correlation with self-reported loyalty intentions compared to other service quality dimensions. Islamic …