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Search: subject:"service captivity"
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Dienstleistungsqualität
5
Dienstleistungssektor
5
Service industry
5
Service quality
5
service captivity
4
Consumer behaviour
3
Konsumentenverhalten
3
Customer satisfaction
2
Dienstleistung
2
Elderly people
2
Kundenzufriedenheit
2
Services
2
Ältere Menschen
2
Beziehungsmarketing
1
Coping strategy
1
Coping-Strategie
1
Coronavirus
1
Dienstleistungsmarketing
1
Gesundheitsversorgung
1
Gesundheitswesen
1
Health care
1
Health care system
1
Market research
1
Marktforschung
1
Measurement
1
Messung
1
Nursing home
1
Pflegeheim
1
Relationship marketing
1
Returns to scale
1
Services marketing
1
Skalenertrag
1
Transformative service mediator
1
captive services
1
captivity in service industries
1
consumer constraint
1
consumers experiencing vulnerability
1
coping strategies
1
customer experience of service captivity
1
dependence
1
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Article
5
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English
5
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Rayburn, Steven W.
3
Arnold, Todd J.
1
Dyen, Margot
1
Guillemot, Samuel
1
Jackson, Yamile C.
1
Makarem, Suzanne C.
1
Mason, Marlys J.
1
Mohan, Mayoor
1
Tamaro, Annick
1
Volkers, Maarten
1
Wilson-Nash, Carolyn
1
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Published in...
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Journal of service research
2
Journal of marketing management : JMM ; journal of the Academy of Marketing
1
Journal of public policy & marketing
1
The service industries journal
1
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ECONIS (ZBW)
5
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1
Development and validation of a
service
captivity
scale
Rayburn, Steven W.
;
Makarem, Suzanne C.
;
Mohan, Mayoor
; …
- In:
Journal of service research
27
(
2024
)
3
,
pp. 414-431
Persistent link: https://www.econbiz.de/10014580520
Saved in:
2
Locked-in : the dangers of health
service
captivity
and cessation for older adults and their carers during COVID-19
Wilson-Nash, Carolyn
- In:
Journal of marketing management : JMM ; journal of the …
38
(
2022
)
17/18
,
pp. 1958-1982
Persistent link: https://www.econbiz.de/10014234273
Saved in:
3
Vital
service
captivity
: coping strategies and identity negotiation
Guillemot, Samuel
;
Dyen, Margot
;
Tamaro, Annick
- In:
Journal of service research
25
(
2022
)
1
,
pp. 66-85
Persistent link: https://www.econbiz.de/10012887035
Saved in:
4
Service
captivity
: no choice, no voice, no power
Rayburn, Steven W.
;
Mason, Marlys J.
;
Volkers, Maarten
- In:
Journal of public policy & marketing
39
(
2020
)
2
,
pp. 155-168
Persistent link: https://www.econbiz.de/10012534280
Saved in:
5
Consumers' captive service experiences : it's you and me
Rayburn, Steven W.
- In:
The service industries journal
35
(
2015
)
15/16
,
pp. 806-825
Persistent link: https://www.econbiz.de/10011416846
Saved in:
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