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Search: subject:"service crisis"
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Beschwerdemanagement
2
Complaint management
2
Financial crisis
2
Finanzkrise
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Service crisis
2
Ankündigungseffekt
1
Announcement effect
1
Börsenkurs
1
Communication
1
Crisis communication
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Dienstleistungsqualität
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Dienstleistungssektor
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Economic crisis
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Ereignisstudie
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Event study
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Firm performance
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Firm risk
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Information breach
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Kommunikation
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Krisenmanagement
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Marketing-finance interface
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Public relations
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Rhetorical arena theory
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Service crisis recovery
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Service ecosystems
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Service industry
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Service quality
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Share price
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Shareholder value
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Stakeholder
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Stakeholders
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USA
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United States
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Unternehmenserfolg
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Welt
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Wirtschaftskrise
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crisis seriousness
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data breach
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Grégoire, Yany
2
Legoux, Renaud
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Rasoulian, Shahin
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Sénécal, Sylvain
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Blasco-Arcas, Lorena
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Falkheimer, Jesper
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Journal of service management
1
Journal of service research
1
Journal of the Academy of Marketing Science
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ECONIS (ZBW)
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The effects of service crises and recovery resources on market reactions : an event study analysis on data breach announcements
Rasoulian, Shahin
;
Grégoire, Yany
;
Legoux, Renaud
; …
- In:
Journal of service research
26
(
2023
)
1
,
pp. 44-63
Persistent link: https://www.econbiz.de/10014246193
Saved in:
2
Crisis communication in service ecosystems : perspectives and future challenges
Blasco-Arcas, Lorena
;
Falkheimer, Jesper
;
Heide, Mats
- In:
Journal of service management
33
(
2022
)
4/5
,
pp. 601-613
Persistent link: https://www.econbiz.de/10013325721
Saved in:
3
Service
crisis
recovery and firm performance : insights from information breach announcements
Rasoulian, Shahin
;
Grégoire, Yany
;
Legoux, Renaud
; …
- In:
Journal of the Academy of Marketing Science
45
(
2017
)
6
,
pp. 789-806
Persistent link: https://www.econbiz.de/10011779515
Saved in:
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