Search Results - subject:"service quality dimensions"

What determines behavioural intention in health services? : a four-stage loyalty model

George, Ajimon; Sahadevan, Jobin - In: Rajagiri management journal 18 (2024) 2, pp. 180-197

customers in the healthcare context by incorporating three crucial service quality dimensions (physical environment, personnel …

Persistent link: https://www.econbiz.de/10014493916

Cruising to success : unveiling the financial harmony of container shipping firms through total quality management and service excellence

Jum'a, Luay; Mansour, Marwan - In: Logistics 7 (2023) 4, pp. 1-23

Background: This paper revolves around a meticulous exploration aimed at discerning the impact of total quality management (TQM) and service quality (SQ) practices upon the financial performance (FP) of firms within the container shipping industry. Our pursuit extends further, delving into the...

Persistent link: https://www.econbiz.de/10014454499

Influence of service quality on customer satisfaction in Serbian logistics practice

Dašić, Miloš; Trajković, Slaviša; Jakšić, Krsto - In: Bizinfo (Blace) : časopis iz oblasti ekonomije … 13 (2022) 1, pp. 19-24

Persistent link: https://www.econbiz.de/10013342019

Assessment of customer expectations and perception in fast-casual restaurants

Alić, Adi; Činjarević, Merima; Džudža, Hana - In: International journal of services and operations … 48 (2024) 1, pp. 80-98

Persistent link: https://www.econbiz.de/10015065169

Hotel service quality dimensions and attributes : an analysis of online hotel customer reviews

Kalnaovakul, Kanapot; Pornpisanu Promsivapallop - In: Tourism and hospitality research : THR 23 (2023) 3, pp. 420-440

Persistent link: https://www.econbiz.de/10014312455

Applicability of healthcare service quality models and dimensions : future research directions

Javed Ali; Ahmad Jusoh; Norhalimah Idris; Khalil Md Nor; … - In: The TQM journal : the international review of … 35 (2023) 6, pp. 1378-1393

Persistent link: https://www.econbiz.de/10014326382

Elucidating the role of digital technologies in bridling the ramifications of COVID-19 in restaurant services : moderation of pandemic susceptibility and severity

Biswas, Abhijeet - In: The international journal of productivity and … 72 (2023) 10, pp. 3048-3075

Persistent link: https://www.econbiz.de/10014431874

Augmenting bank service quality dimensions : moderation of perceived trust and perceived risk

Biswas, Abhijeet; Jaiswal, Deepak; Kant, Rishi - In: The international journal of productivity and … 72 (2023) 2, pp. 469-490

Persistent link: https://www.econbiz.de/10014307496

Comparative analysis of power tiller and tractor rental services market as part of the Agricultural Machinery Development in Bangladesh : farmers' evaluation using service quality...

Bhattarai, Madhusudan; Rahman, Md. Saidur; Joshi, … - In: Bangladesh journal of political economy 38 (2022) 1, pp. 275-296

Persistent link: https://www.econbiz.de/10014321909

Relationship of service quality dimensions, customer satisfaction and loyalty in e-commerce : a case study of the Shopee App

Sheu, Pei-Ling; Chang, Shu Chun - In: Applied economics 54 (2022) 40, pp. 4597-4607

Persistent link: https://www.econbiz.de/10013411002