Koku, Paul Sergius; Savas, Selen - In: Journal of Services Marketing 30 (2016) 7, pp. 762-772
Purpose This paper aims to examine the connection between restaurant tipping propensity and customers’ susceptibility … propensity but also the linkage between tipping propensity and customers’ susceptibility to EC. Findings The results show that … customers’ susceptibility to EC, social compliance and server actions has the most effect on intention to tip in restaurants in …