This paper studies customers' entry behavior and regulation strategy formulated accordingly in a multi-server Markovian queue with synchronous hybrid vacations. In case the system becomes empty, partial servers take incomplete vacations whereas the other servers take complete vacations. Unless...

Purpose Concerning the development of “experience” as an economic phenomenon, this study aims to analyse customers' evaluations of their experiences in five-star hotel businesses and to identify if the hospitality experience is evaluated as an “experience” by its specific aspects....