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How to manage the online experience concerning transactional and experimental customers: case of e-fashion sector

Castro-Lopez, Adrian; Vázquez Casielles, Rodolfo; … - In: Journal of business economics and management 20 (2019) 3, pp. 595-617

The online fashion and textile sector is growing in recent years, becoming one of the online sectors with the highest volume of business. However, the bibliography on e-service quality and its consequences in this sector has been underdeveloped in the last years. This paper presents a model that...

Persistent link: https://www.econbiz.de/10012175766

Presenting products on websites : the importance of information quality criteria for online shoppers

Amsl, Sarah; Watson, Iain; Teller, Christoph; Wood, Steve - In: International journal of retail and distribution management 51 (2023) 9/10, pp. 1213-1238

Persistent link: https://www.econbiz.de/10014484078

Customer satisfaction in the pet food subscription-based online services

Lima, Diogo; Ramos, Ricardo F.; Oliveira, Pedro Miguel - In: Electronic commerce research 24 (2024) 2, pp. 745-769

Persistent link: https://www.econbiz.de/10015062786

Investigating the impact of website quality on consumers' satisfaction in Jordanian telecommunication sector

Al-Manasra, Excimirey Amer; Abu Zaid, Mohammed Khair Saleem - In: Arab economic and business journal 8 (2013) 1/2, pp. 31-37

As Jordanian telecommunication organizations have begun increasingly to communicate and interact with their consumers via the Web, providing such a service has demanded acute understanding of consumers’ requirements and appropriate provision of solutions. In this paper, we examined the impact...

Persistent link: https://www.econbiz.de/10011821712

A study on website quality and its impact on customer satisfaction with reference to ecommerce companies

Krishnamoorthy, D.; Vigram, R. P. - In: Journal of Contemporary Issues in Business and Government 26 (2020) 2, pp. 888-895

Persistent link: https://www.econbiz.de/10012543113

Effects of perceived service quality, website quality, and reputation on purchase intention : the mediating and moderating roles of trust and perceived risk in online shopping

Qalati, Sikandar Ali; Vela, Esthela Galvan; Dakhan, … - In: Cogent business & management 8 (2021) 1, pp. 1-20

This paper aims to investigate the relationship between antecedents of trust in online shopping and purchase intention …. Specifically, it examines the relationship between perceived service quality, perceived website quality, and perceived reputation …, as well as the mediating role of trust in online shopping and the moderating role of perceived risk between trust and …

Persistent link: https://www.econbiz.de/10012669005

Reviewing the online tourism value chain

Berne-Manero, Carmen; Gómez-Campillo, Maria; Marzo … - In: Administrative Sciences : open access journal 8 (2018) 3/48, pp. 1-18

context. The results show that the measurement of website-perceived quality must include utilitarian and hedonic aspects …

Persistent link: https://www.econbiz.de/10012125315

The effect of customer experience of trust and e-service quality on customer loyalty with customer satisfaction as a research mediation variable in Tokopedia e-commerce : a study c...

Silviana, Nurfirda Sofia; Rofiaty; Puspaningrum, Astrid - 2022

Persistent link: https://www.econbiz.de/10013445121

On Buyer Selection of Service Providers in Online Outsourcing Platforms for IT Services

Hong, Yili; Pavlou, Paul A. - 2017

The Internet has presumably created a level playing field that allows any service provider across the globe to compete for contracts on online outsourcing platforms for IT services. In this paper, we empirically examine (a) how country (language, time zone, cultural) differences and the...

Persistent link: https://www.econbiz.de/10014123731

Influence of Information Technology, Quality of Service, Trust, Price, Customer Satisfaction on E-Commerce

Muhammad, Farhan; Permana, Herdiansyah - 2019

This Research Is Made To Know And Analyze The Factors That Affect E-Commerce In The Form Of Information Technology, Service Quality, Trust, Price, Customer Satisfaction. The technique used in sampling in this study was Smart PLS, with a sample of 202 respondents. Data collection using...

Persistent link: https://www.econbiz.de/10014033111

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