Purpose: Process improvement in service industries, like the registration process in a hospital, can be achieved with … satisfaction in a hospital in Montana. The clinics involved in the study included pediatrics (P), internal medicine (IM), and … the dissatisfaction. Findings: The information obtained from the lean tools showed that patients questioned the need for …

. Attitudes towards health care are measured by the perception of patients through favorable or unfavorable responses to the care … of the healthcare services. Between the quality of the medical services and the satisfaction of the patients there is a … close connection, being a permanent challenge for evaluating the perception of the patients on the health services. Patient …

, technical facilities and equipment, etc. Thus, hospital managers and health system stakeholders should pay particular attention …Purpose: The objective of this research is to examine the role of hospital logistics in improving quality of care and …. Design/methodology/approach: In the present study, hospital logistics was specified as a second-order construct composed of …

patients of 10 hospitals in India using a pre-validated structured questionnaire. Our study has identified five primary …, supportive services, coordination among healthcare professionals, and integration of patients in healthcare decisions. The result … healthcare services to their patients. Furthermore, this research has presented a clear understanding of the direct and indirect …

measure patients’ trio need satisfaction toward doctor service quality (DSQ), nurse caring quality (NCQ), and hospital …Healthcare improvement relating to basic hospital service attributes is one of the most fundamental driving forces to … by being one of the few empirical studies relating to the most basic hospital service quality attributes, contributing to …