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The effect of logistic service quality on customer satisfaction and loyalty using kansei engineering during the COVID-19 pandemic

Restuputri, Dian Palupi; Indriani, Tri Ratna; Masudin, Ilyas - In: Cogent business & management 8 (2021) 1, pp. 1-35

This article identifies the influence of logistics service quality in Indonesia on customer satisfaction and loyalty during the COVID-19 pandemic and customer trust as a moderating variable. In this study, the service quality consists of three variables: the quality of staff service, quality of...

Persistent link: https://www.econbiz.de/10012661363

An investigation of the internet generation customer loyalty : an empirical study in Indonesia mobile services

Yacob, Syahmardi; Johannes; Edward, Edward; Sulistiyo, Urip - In: Verslas : teorija ir praktika : Vilniaus Gedimino … 24 (2023) 1, pp. 271-281

The study aims to investigated of iGen customer loyalty model that effected by service quality, culture, loyalty program and trust trough customer satisfaction. Following the conceptual model, an inclusive set of hypotheses have been developed. The demanded data were collected from 663 samples...

Persistent link: https://www.econbiz.de/10014371908

Study on the impact of fresh food e-commerce logistics service quality on customer satisfaction, customer trust, and repurchase intention

Zhou, Huizhuo; Xing, Xiaoyu - In: Journal of international trade & commerce 18 (2022) 5, pp. 19-35

Persistent link: https://www.econbiz.de/10013483278

Enhancing customer retention using customer relationship management approach in car loan bussiness

Simanjuntak, Megawati; Putri, Nadia E.; Yuliati, Lilik N.; … - In: Cogent business & management 7 (2020) 1, pp. 1-17

The objective of this study was to analyse the effects of customer-perceived value, corporate image, and service quality on customer satisfaction, as well as to analyse the direct effect of switching barriers on customer retention, and to analyse the direct and indirect effects of customer...

Persistent link: https://www.econbiz.de/10012625444

Service quality of internet banking from an Indonesian perspective

Asni, Kurnia; Nasir; Yunus, Mukhlis; Nurdasila - In: Expert journal of marketing 6 (2018) 2, pp. 45-51

Persistent link: https://www.econbiz.de/10012217269

Effects of service quality and customer satisfaction on loyalty of bank customers

Supriyanto, Achmad; Wiyono, Bambang Budi; Burhanuddin, … - In: Cogent business & management 8 (2021) 1, pp. 1-17

Service quality and customer satisfaction are parts of factors that influence customer loyalty to bank services. Both … influenced their loyalty to the bank; and (3) examine simultaneous effects of service quality and customer satisfaction on … customer loyalty. This study used a survey research design, and respondents were selected purposively from a population of Bank …

Persistent link: https://www.econbiz.de/10012643064