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Customer Preferences for Different Service Quality Dimensions in Selected E-Commerce Websites in India
Sharma, Anjali; Bahl, Dr. Sanjay - 2020
customers visit and transact with a website is to provide them a service that meets their expectations and satisfies them. The e … perceived ease of use, perceived privacy, perceived website design, perceived personalization, perceived assurance, perceived … revealed that the website service quality dimensions have a dominant effect on customer perceived service quality, leading to …
Persistent link: https://www.econbiz.de/10014102115
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Trust and product as moderators in online shopping behavior : evidence from India
Davis, Felicita; Gnanasekar, Manoj Britto Francis; … - In: South Asian journal of marketing 2 (2021) 1, pp. 28-50
556 respondents from three major cities (Hyderabad, Chennai and Bangalore) in the southern part of India using structured … not many studies are available in India to empirically examine the moderating relationships of trust and product in …
Persistent link: https://www.econbiz.de/10013341302
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Customers' perceptions as an antecedent of satisfaction with online retailing services
Mwencha, Peter; Muathe, Stephen - In: Journal of marketing and consumer behaviour in emerging … (2018) 1, pp. 4-27
The assessment of antecedents of customer satisfaction has become very important for the success of online retailing services. This paper reports the results of a study that investigated the antecedent role of customers' perceptions vis-a-vis satisfaction with online retailing services. While...
Persistent link: https://www.econbiz.de/10012116963
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The impact of online shopping attributes on customer satisfaction and loyalty : moderating effects of e-commerce experienceh
Mofokeng, Thabang Excellent - In: Cogent business & management 8 (2021) 1, pp. 1-33
The COVID-19 pandemic has expedited the growth of e-commerce in South Africa, as in global markets, strengthening online shopping exchange relationships. Businesses seek advanced models of the online shopping dimensions that are appropriate for tailoring services to customers. The data collected...
Persistent link: https://www.econbiz.de/10012628370
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A study on website quality and its impact on customer satisfaction with reference to ecommerce companies
Krishnamoorthy, D.; Vigram, R. P. - In: Journal of Contemporary Issues in Business and Government 26 (2020) 2, pp. 888-895
Persistent link: https://www.econbiz.de/10012543113
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Impacts of e-service quality on customer satisfaction : a case study of Lazada
Duong Thi Hoai Nhung; Ngan, Nguyen Thi - In: VNU journal of economics and business 2 (2022) 2, pp. 120-129
Persistent link: https://www.econbiz.de/10013499383
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Brand Image, Perceived Quality, Ease Of Use, Trust, Price, Service Quality On Customer Satisfaction And Purchase Intention Of Blibli Website With Digital Technology As Dummy Variab...
Djakasaputra, Arifin; Pramono, Rudy; Hulu, Edison - 2021
The purpose of this study is to analyze whether ease of use has a significant effect on customer satisfaction, to analyze whether trust has a significant effect on customer satisfaction, to analyze whether service quality has a significant effect on customer satisfaction, to analyze whether...
Persistent link: https://www.econbiz.de/10013221345
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Effects of perceived service quality, website quality, and reputation on purchase intention : the mediating and moderating roles of trust and perceived risk in online shopping
Qalati, Sikandar Ali; Vela, Esthela Galvan; Dakhan, … - In: Cogent business & management 8 (2021) 1, pp. 1-20
. Specifically, it examines the relationship between perceived service quality, perceived website quality, and perceived reputation … stronger when perceived risk is high. Trust significantly mediates the relationship between perceived service quality, website …
Persistent link: https://www.econbiz.de/10012669005
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Reviewing the online tourism value chain
Berne-Manero, Carmen; Gómez-Campillo, Maria; Marzo … - In: Administrative Sciences : open access journal 8 (2018) 3/48, pp. 1-18
context. The results show that the measurement of website-perceived quality must include utilitarian and hedonic aspects …
Persistent link: https://www.econbiz.de/10012125315
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Investigating the impact of website quality on consumers' satisfaction in Jordanian telecommunication sector
Al-Manasra, Excimirey Amer; Abu Zaid, Mohammed Khair Saleem - In: Arab economic and business journal 8 (2013) 1/2, pp. 31-37
As Jordanian telecommunication organizations have begun increasingly to communicate and interact with their consumers via the Web, providing such a service has demanded acute understanding of consumers’ requirements and appropriate provision of solutions. In this paper, we examined the impact...
Persistent link: https://www.econbiz.de/10011821712