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An analysis of the relationships between human, technological and physical factors in the retail banking sector
Mason, Michela C.; Massara, Francesco; Raggiotto, Francesco - In: Italian journal of marketing : ITJM 2022 (2022) 2, pp. 249-266
Persistent link: https://www.econbiz.de/10013277062
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Interrelationships and consequential effects among technological innovation, service consistency, customer satisfaction and loyalty in banking
Obeng, Asare Yaw; Mkhize, Peter L. - In: International journal of finance & banking studies : JJFBS 6 (2017) 3, pp. 51-69
Persistent link: https://www.econbiz.de/10011765019
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A study on customers perception towards online banking during Covid-19
Cherukur, Ram Babu; Sivakumar S - In: Journal of Contemporary Issues in Business and Government 26 (2020) 2, pp. 980-986
Persistent link: https://www.econbiz.de/10012544290
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Customers' Demographic Profile and Satisfaction in E-Banking Services : A Study of Indian Banks
Kumbhar, Vijay M. - 2012
The present study focuses on demographic profile of the customers and its relationship with perception of service quality, service value and overall satisfaction in e-banking. Required data was collected through survey of the customer (N= 190) of Indian public and private sector banks in Satara...
Persistent link: https://www.econbiz.de/10013113349
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An Empirical Analysis of Satisfaction of Selected Customers Availing ATM Services of ICICI Bank
Pahwa, Manvinder Singh - 2012
respondent organization, i.e., ICICI Bank have been contacted to measure their satisfaction level with regard to the ATM facility …
Persistent link: https://www.econbiz.de/10013105276
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Bank Customers’ Annotations Regarding Banking Services
Singhal, Parmod Kumar - 2020
bank offered them all financial inclusion schemes and employees motivate them to use the banking services …
Persistent link: https://www.econbiz.de/10012828271
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Mobile phone banking: a comparative analysis of e-service quality and customer loyalty of banking applications and Unstructured Supplementary Service Data services
Chigori, Darlington; Viljoen, Kim; Ford, Mari; … - In: Journal of economic and financial sciences : JEF 13 (2020) 1, pp. 1-11
Persistent link: https://www.econbiz.de/10012321232
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A Study on the Impact of e-Service Quality on User Satisfaction in the Online Banking Sector
Dabas, Richa - 2019
primary research based on purposive sampling and with the sample size of 400 respondents via a bank intercept survey. Multiple …
Persistent link: https://www.econbiz.de/10012863675
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Role of E- Banking Services with Customer Perception and Satisfaction in Current Scenario
Rao, Shalendra Singh; T, Rani; K, Lakshminarayana; L V, … - 2022
In today's competitive environment, every bank attempts to build long-term relationships with its clients in order to …
Persistent link: https://www.econbiz.de/10014241755
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The impact of technology service quality on Bangladeshi banking consumers' satisfaction during the pandemic situation : green development and innovation perspective in banking serv...
Khan, Md. Rahat; Pervin, Most. Tahura; Arif, Md. Zahir Uddin - In: Innovation and green development 3 (2024) 2, pp. 1-10
The present study examined the anticipated technology service quality of private commercial banks in Bangladesh, with a particular emphasis on the satisfaction of e-consumers regarding the banking technologies and services offered by their respective banks. Three hundred fifty-five data were...
Persistent link: https://www.econbiz.de/10015054118