the manual extraction of more than 4000 reviews generated on TripAdvisor. The data used in this study were collected from … the TripAdvisor website, taking, as a sample, tourists who had visited the city in the last three years. Ratings that did … enhance the appeal of those attractions that receive the best ratings, establishing the true vocation of Marbella as a tourist …

The study is aimed to explore the gap between the level of expectation in service quality and service perception and … the relation of actual service received and customer satisfaction. The findings revealed a gap between service quality … level expected by customers and actually what they perceive except in the case of tangibility, where perceived quality …

period. They are function of the quality, usage and maintenance (storage) of sold product. In marketing sense, warranty costs …