//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~accessRights:"restricted"
~isPartOf:"Business Horizons"
~language:"und"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Book Reviews - Services Market...
Similar by person
Narrow search
Delete all filters
| 3 applied filters
Year of publication
From:
To:
Online availability
All
Undetermined
Type of publication
All
Article
4
Language
All
Undetermined
Author
All
Berry, Leonard L.
3
Parasuraman, A.
3
Zeithaml, Valarie A.
3
Bitner, Mary Jo
1
Brown, Stephen W.
1
Published in...
All
Business Horizons
Journal of Business Research
7
Source
All
RePEc
4
Showing
1
-
4
of
4
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
The service imperative
Bitner, Mary Jo
;
Brown, Stephen W.
- In:
Business Horizons
51
(
2008
)
1
,
pp. 39-46
Persistent link: https://www.econbiz.de/10005333240
Saved in:
2
The service-quality puzzle
Berry, Leonard L.
;
Parasuraman, A.
;
Zeithaml, Valarie A.
- In:
Business Horizons
31
(
1988
)
5
,
pp. 35-43
Persistent link: https://www.econbiz.de/10005333117
Saved in:
3
Service firms need marketing skills
Parasuraman, A.
;
Berry, Leonard L.
;
Zeithaml, Valarie A.
- In:
Business Horizons
26
(
1983
)
6
,
pp. 28-31
Persistent link: https://www.econbiz.de/10005354082
Saved in:
4
Quality counts in services, too
Berry, Leonard L.
;
Zeithaml, Valarie A.
;
Parasuraman, A.
- In:
Business Horizons
28
(
1985
)
3
,
pp. 44-52
Persistent link: https://www.econbiz.de/10005354166
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->