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Examining customer channel selection intention in the omni-channel retail environment
Xu, Xun; Jackson, Jonathan E. - In: International journal of production economics 208 (2019), pp. 434-445
Persistent link: https://www.econbiz.de/10011994256
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Investigating the influential factors of return channel loyalty in omni-channel retailing
Xu, Xun; Jackson, Jonathan E. - In: International journal of production economics 216 (2019), pp. 118-132
Persistent link: https://www.econbiz.de/10012106757
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The impact of e-service offerings on the demand of online customers
Xu, Xun; Munson, Charles L.; Zeng, Shuo - In: International journal of production economics 184 (2017), pp. 231-244
Persistent link: https://www.econbiz.de/10011642537
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Examining consumer complaints from an on-demand service platform
Yan, Nina; Xu, Xun; Tong, Tingting; Huang, Liujia - In: International journal of production economics 237 (2021), pp. 1-10
Persistent link: https://www.econbiz.de/10012607202