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Understanding customer engagement and social media activities in tourism : a latent profile analysis and cross-validation
So, Kevin Kam Fung; Wei, Wei; Martin, Drew - In: Journal of business research : JBR 129 (2021), pp. 474-483
Persistent link: https://www.econbiz.de/10012509683
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Employees as reputation advocates : dimensions of employee job satisfaction explaining employees' recommendation intention
Gross, Hellen P.; Ingerfurth, Stefan; Willems, Jurgen - In: Journal of business research : JBR 134 (2021), pp. 405-413
Persistent link: https://www.econbiz.de/10012643813
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Exploring the relationship between co-creation and satisfaction using QCA
Navarro, Susana; Llinares, Carmen; Garzon, Dolores - In: Journal of business research : JBR 69 (2016) 4, pp. 1336-1339
Persistent link: https://www.econbiz.de/10011446691
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Patient satisfaction in emergency department : unveiling complex interactions by wearable sensors
Stefanini, Alessandro; Aloini, Davide; Gloor, Peter A.; … - In: Journal of business research : JBR 129 (2021), pp. 600-611
Persistent link: https://www.econbiz.de/10012509712
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Transformative hospitality services : a conceptualization and development of organizational dimensions
Gallan, Andrew S.; Kabadayi, Sertan; Ali, Faizan; … - In: Journal of business research : JBR 134 (2021), pp. 171-183
Persistent link: https://www.econbiz.de/10012643724
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A naive Bayes strategy for classifying customer satisfaction : a study based on online reviews of hospitality services
Sánchez-Franco, Manuel J.; Navarro García, Antonio; … - In: Journal of business research : JBR 101 (2019), pp. 499-506
Persistent link: https://www.econbiz.de/10012103442
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How do you feel today? : managing patient emotions during health care experiences to enhance well-being
McColl-Kennedy, Janet R.; Danaher, Tracey S.; Gallan, … - In: Journal of business research : JBR 79 (2017), pp. 247-259
Persistent link: https://www.econbiz.de/10011745308
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Classification of reviews of e-healthcare services to improve patient satisfaction : insights from an emerging economy
Dhakate, Nikhil; Joshi, Rohit - In: Journal of business research : JBR 164 (2023), pp. 1-14
Persistent link: https://www.econbiz.de/10014304055
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Testing the predictive power of PLS through cross-validation in banking
Reguera-Alvarado, Nuria; Blanco-Oliver, Antonio; … - In: Journal of business research : JBR 69 (2016) 10, pp. 4685-4693
Persistent link: https://www.econbiz.de/10011554754
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Measuring service quality with text analytics : considering both importance and performance of consumer opinions on social and non-social online platforms
Lu, Lin; Xu, Pei; Wang, Yen-Yao; Wang, Yu - In: Journal of business research : JBR 169 (2023), pp. 1-12
Persistent link: https://www.econbiz.de/10014468560