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~isPartOf:"The service industries journal"
~subject:"Kundenintegration"
~subject:"USA"
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Kundenintegration
USA
Dienstleistungssektor
80
Service industry
80
Customer satisfaction
71
Kundenzufriedenheit
71
Dienstleistungsqualität
63
Service quality
63
Consumer behaviour
49
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49
Beziehungsmarketing
43
Relationship marketing
43
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31
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29
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18
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customer satisfaction
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customer loyalty
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service quality
9
transformative service research
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8
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Addo, Prince Clement
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The service industries journal
Discussion paper / Centre for Economic Policy Research
109
Working paper / National Bureau of Economic Research, Inc.
82
SpringerLink / Bücher
46
Journal of business research : JBR
34
Journal of retailing and consumer services
27
European Journal of Marketing
25
NBER working paper series
22
Discussion papers / CEPR
18
International journal of hospitality management
17
The journal of services marketing
17
Service business
16
Edward Elgar E-Book Archive
14
Springer eBook Collection
14
Managerial Finance
9
Services marketing quarterly
8
The review of economics and statistics
8
Industrial marketing management : the international journal for industrial and high-tech firms
7
Research
7
The journal of business & industrial marketing
7
Academy of Management journal : AMJ
6
Applied economics
6
Empirical economics : a journal of the Institute for Advanced Studies, Vienna, Austria
6
European journal of marketing
6
International Journal of Bank Marketing
6
International journal of production economics
6
Journal of Economic Studies
6
Journal of macroeconomics
6
Springer eBook Collection / Economics and Finance
6
Technological forecasting & social change : an international journal
6
The American economic review
6
Tourism management : research, policies, practice
6
WSI-Mitteilungen : Zeitschrift des Wirtschafts- und Sozialwissenschaftlichen Instituts der Hans-Böckler-Stiftung
6
Applied economics letters
5
Business history
5
International Journal of Quality & Reliability Management
5
International journal of innovation management
5
International review of economics & finance : IREF
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Journal of Services Marketing
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1
Does emotional labor moderate customer participation and buying?
Seger-Guttmann, Tali
;
Medler-Liraz, Hana
- In:
The service industries journal
36
(
2016
)
7/8
,
pp. 356-373
Persistent link: https://www.econbiz.de/10011564156
Saved in:
2
Customer readiness-customer participation link in e-services
Tuan Nguyen
- In:
The service industries journal
42
(
2022
)
9/10
,
pp. 738-769
Persistent link: https://www.econbiz.de/10013362141
Saved in:
3
Exploring antecedents of customer citizenship behaviors in services
Choi, Laee
;
Lotz, Sherry L.
- In:
The service industries journal
38
(
2018
)
9/10
,
pp. 607-628
Persistent link: https://www.econbiz.de/10011880867
Saved in:
4
The intellectual structure of customer experience research in service scholarship : a bibliometric analysis
Arici, Hasan Evrim
;
Köseoglu, Mehmet Ali
;
Sökmen, Alptekin
- In:
The service industries journal
42
(
2022
)
7/8
,
pp. 514-550
Persistent link: https://www.econbiz.de/10013362133
Saved in:
5
Determining customer satisfaction and loyalty from a value co-creation perspective
Woratschek, Herbert
;
Horbel, Chris
;
Popp, Bastian
- In:
The service industries journal
40
(
2020
)
11/12
,
pp. 777-799
Persistent link: https://www.econbiz.de/10012260352
Saved in:
6
Consumer transformation through volunteer service experiences
Mulder, Mark R.
;
Rapp, Justine M.
;
Hamby, Anne
;
Weaver, Todd
- In:
The service industries journal
35
(
2015
)
15/16
,
pp. 865-882
Persistent link: https://www.econbiz.de/10011416849
Saved in:
7
The dark side of AI-powered service interactions : exploring the process of co-destruction from the customer perspective
Castillo, Daniela
;
Canhoto, Ana Isabel Domingos
;
Said, …
- In:
The service industries journal
41
(
2021
)
13/14
,
pp. 900-925
Persistent link: https://www.econbiz.de/10012695298
Saved in:
8
Employee involvement in ideation and healthcare service innovation quality
Mu, Yu
;
Bossink, Bart
;
Vinig, Tsvi
- In:
The service industries journal
38
(
2018
)
1/2
,
pp. 67-86
Persistent link: https://www.econbiz.de/10011848028
Saved in:
9
Services industries and the informal economy : an introduction
Kedir, Abbi Mamo
;
Williams, Colin C.
;
Altinay, Levent
- In:
The service industries journal
38
(
2018
)
11/12
,
pp. 645-649
Persistent link: https://www.econbiz.de/10011884593
Saved in:
10
Inter-firm relational resources in cloud service adoption and their effect on service innovation
Chou, Cindy Yunhsin
;
Chen, Ja-Shen
;
Liu, Yu-Ping
- In:
The service industries journal
37
(
2017
)
3/4
,
pp. 256-276
Persistent link: https://www.econbiz.de/10011863162
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