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An instrument for measuring the key practices of total quality management in ICT industry : an empirical study in India
Talib, Faisal; Rahman, Zillur; Akhtar, Asif - In: Service business 7 (2013) 2, pp. 275-306
Persistent link: https://www.econbiz.de/10009760430
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Identification and prioritization of barriers to total quality management implementation in service industry : an analytic hierarchy process approach
Talib, Faisal; Rahman, Zillur - In: The TQM journal : the international review of … 27 (2015) 5, pp. 591-615
Persistent link: https://www.econbiz.de/10011443175
Cover Image
An instrument for measuring the key practices of total quality management in ICT industry : an empirical study in India
Talib, Faisal; Rahman, Zillur; Akhtar, Asif - In: Service business 7 (2013) 2, pp. 275-306
Persistent link: https://www.econbiz.de/10010146461