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~person:"Kleinaltenkamp, Michael"
~person:"Wong, IpKin Anthony"
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Kundenorientierung und Leistun...
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Beziehungsmarketing
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13
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Customer satisfaction
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12
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Kleinaltenkamp, Michael
Wong, IpKin Anthony
Bruhn, Manfred
41
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38
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36
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27
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27
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24
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International journal of hospitality management
6
Journal of travel and tourism marketing
4
Industrial marketing management : the international journal for industrial and high-tech firms
3
Springer eBook Collection / Business and Economics
3
Tourism management : research, policies, practice
2
Journal of Inter-Organizational Relationships
1
Journal of business economics : JBE
1
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
1
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ECONIS (ZBW)
28
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1
Customer acceptance of tradable
service
contracts
Geiger, Ingmar
;
Kluckert, Manuel
;
Kleinaltenkamp, Michael
- In:
Journal of business economics : JBE
87
(
2017
)
2
,
pp. 155-183
Persistent link: https://www.econbiz.de/10011707316
Saved in:
2
The antecedents and consequences of humour for
service
: a review and directions for research
Mathies, Christine
;
Chiew, Tung Moi
;
Kleinaltenkamp, Michael
- In:
Journal of service theory and practice : JSTP
26
(
2016
)
2
,
pp. 137-162
Persistent link: https://www.econbiz.de/10011515343
Saved in:
3
Commentary essay on "blueprinting the
service
company - managing
service
processes efficiently"
Fließ, Sabine
;
Kleinaltenkamp, Michael
- In:
Journal of global scholars of marketing science : …
29
(
2019
)
3
,
pp. 281-292
Persistent link: https://www.econbiz.de/10012257899
Saved in:
4
Dienstleistungsmarketing : Konzeptionen und Anwendungen
Kleinaltenkamp, Michael
(
ed.
)
-
1995
Persistent link: https://www.econbiz.de/10013512534
Saved in:
5
Innovatives Dienstleistungsmarketing in Theorie und Praxis
Kleinaltenkamp, Michael
(
contributor
)
-
2006
-- Anstrengung und Fähigkeiten des Kundenkontaktmitarbeiters im
Service
Encounter als zentrale Determinanten der Kundenzufriedenheit …
Persistent link: https://www.econbiz.de/10013516656
Saved in:
6
Understanding smart
service
failure : the case of smart restaurants
Wong, IpKin Anthony
;
Huang, Jingwen (Daisy)
;
Lin, Zhiwei
- In:
International journal of hospitality management
119
(
2024
),
pp. 1-12
Persistent link: https://www.econbiz.de/10015070044
Saved in:
7
Exploring event bundling : the strategy and its impacts
Xu, Yueying
;
Wong, IpKin Anthony
;
Tan, Xiuchang Sherry
- In:
Tourism management : research, policies, practice
52
(
2016
),
pp. 455-467
Persistent link: https://www.econbiz.de/10011419243
Saved in:
8
Linking travel motivation and loyalty in sporting events : the mediating roles of event involvement and experience, and the moderating role of spectator type
Wong, IpKin Anthony
;
Tang, Sio Lai Wendy
- In:
Journal of travel and tourism marketing
33
(
2016
)
1/3
,
pp. 63-84
Persistent link: https://www.econbiz.de/10011484653
Saved in:
9
A multilevel investigation of the role of retail stores in cross-border shopping
Wong, IpKin Anthony
;
Lam, Iok Keng Veronica
- In:
Journal of travel and tourism marketing
33
(
2016
)
4/6
,
pp. 837-853
Persistent link: https://www.econbiz.de/10011517477
Saved in:
10
Embracing or fighting the urge : a multilevel investigation on casino
service
, branding and impulsive gambling
Prentice, Catherine
;
Wong, IpKin Anthony
- In:
International journal of hospitality management
56
(
2016
),
pp. 109-118
Persistent link: https://www.econbiz.de/10011521730
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