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~accessRights:"restricted"
~subject:"E-commerce"
~subject:"Kundenmanagement"
~subject:"Supplier relationship management"
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E-commerce
Kundenmanagement
Supplier relationship management
Relationship marketing
9,430
Social web
8,866
Social Web
8,864
Beziehungsmarketing
8,709
Consumer behaviour
8,287
Konsumentenverhalten
8,077
Digitalisierung
7,318
Customer satisfaction
7,202
Digitization
6,688
Kundenzufriedenheit
5,676
Service quality
3,720
Online-Marketing
3,650
Internet marketing
3,614
Dienstleistungsqualität
3,531
Brand management
2,294
Markenführung
2,284
Electronic Commerce
2,217
Online-Handel
1,721
Online retailing
1,719
Innovation
1,690
Brand image
1,639
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1,626
Viral marketing
1,598
Virales Marketing
1,596
Social media
1,373
Informationstechnik
1,164
Information technology
1,148
Customer integration
1,137
Kundenintegration
1,136
Soziales Netzwerk
1,115
Social network
1,084
Lieferantenmanagement
1,034
Innovationsmanagement
1,016
social media
1,007
Confidence
997
Vertrauen
995
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964
Marketing management
960
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Svensson, Göran
19
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8
Casidy, Riza
7
Høgevold, Nils M.
7
Kumar, Vikas
7
Mangus, Stephanie M.
7
Mpinganjira, Mercy
7
Palmatier, Robert W.
7
Schallmo, Daniel
7
Wirtz, Bernd W.
7
Aykol, Bilge
6
Friend, Scott B.
6
Günter, Bernd
6
Kumar, V.
6
Law, Chun Hung Roberts
6
Martínez-López, Francisco J.
6
Mostert, Pierre
6
Naudé, Peter
6
Nyadzayo, Munyaradzi W.
6
Parida, Vinit
6
Pullins, Ellen
6
Qiu, Liangfei
6
Rana, Nripendra P.
6
Schiele, Holger
6
Sharma, Piyush
6
Wang, Yonggui
6
Alt, Rainer
5
Chan, Hing Kai
5
Corsaro, Daniela
5
Dangelmaier, Wilhelm
5
Eggert, Andreas
5
Folse, Judith Anne Garretson
5
Gligor, David M.
5
Heinrich, Stephan
5
Helm, Sabrina
5
Helmke, Stefan
5
Jones, Eli
5
Kleinaltenkamp, Michael
5
Lee, Ju-Yeon
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IGI Global
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World Bank Group
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NetLibrary, Inc
4
Organisation for Economic Co-operation and Development
4
Springer-Verlag GmbH
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Economic Research Institute for ASEAN and East Asia
2
Edward Elgar Publishing
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Healthcare Information and Management Systems Society
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Kassel University Press GmbH
2
Technische Universität Braunschweig
2
AKAD Forum <2017, Stuttgart>
1
Annual International Scientific Conference "Digital Transformation in Industry: Trends, Management, Strategies" <4., 2022, Jekaterinburg>
1
Annual International Scientific Conference “Digital Transformation in Industry: Trends, Management, Strategies” <3., 2021, Online>
1
Association of Italian Organization Studies Academics / Annual workshop <21., 2020, Mailand>
1
Conference on "Smart Technologies for an Inclusive World" <2020, Online>
1
De Gruyter Oldenbourg
1
Digital Marketing & eCommerce Conference <4., 2023, Barcelona>
1
ENTER 2023 eTourism Conference <30., 2023, Johannesburg>
1
European Single Market: Bausteine eines Digitalen Binnenmarktes <Veranstaltung> <2017, Wiesbaden>
1
Excellence-in-Service-Konferenz <6., 2016, Koblenz>
1
Federalʹnaja Antimonopolʹnaja Služba
1
Gottfried Wilhelm Leibniz Universität Hannover
1
Hochschule für Technik und Wirtschaft Berlin
1
IEREK
1
ISPIM Innovation Conference <33., 2022, Kopenhagen>
1
Institut Ėkonomiki <Ekaterinburg>
1
International Conference on Advances in National Brand and Private Label Marketing (NB&PL) <10., 2023, Barcelona>
1
International Conference on Business Excellence <15., 2021, Bukarest>
1
International Conference on Business Excellence <16., 2022, Bukarest>
1
International Conference on Entrepreneurship, Business and Technology <2022, Online>
1
International Conference on Information and Communication Technologies in Tourism <(1999 :Innsbruck, Austria)>
1
International Conference on Research on National Brand & Private Label Marketing <9., 2022, Barcelona>
1
International Management Conference <2021, Bhubaneswar>
1
International Scientific Conference "New Forms of Employment: Current Problems and Future Challenges" <1., 2018, Rzeszów>
1
International Scientific Conference on Digital Economy and Finances <5., 2022, Sankt Petersburg>
1
International Scientific-Practical Conference <2021, Online>
1
International Scientific-Practical Conference <2022, Online>
1
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SpringerLink / Bücher
199
Industrial marketing management : the international journal for industrial and high-tech firms
177
Journal of business research : JBR
127
Journal of retailing and consumer services
76
The journal of business & industrial marketing
76
Springer eBook Collection
55
Technological forecasting & social change : an international journal
46
Springer eBook Collection / Business and Economics
44
Journal of management information systems : JMIS
35
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
34
Journal of business-to-business marketing
32
Electronic commerce research
31
International journal of production economics
29
Journal of internet commerce
26
Service business
24
Journal of strategic marketing
23
Information systems research : ISR
21
The journal of services marketing
21
International journal of electronic marketing and retailing : IJEMR
20
Asia Pacific journal of marketing and logistics
19
Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association
19
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
19
Journal of the Academy of Marketing Science
19
Research
19
International journal of hospitality management
18
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
18
Finance research letters
17
Telecommunications policy : the international journal of digital economy, data sciences and new media
17
International journal of business information systems : IJBIS
16
Journal of marketing
16
Business horizons
15
Electronic markets : EM ; the international journal of electronic commerce and business media
15
International journal of e-business research : an official publication of the Information Resources Management Association
15
Springer Proceedings in Business and Economics
15
International journal of production research
14
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
14
Electronic markets : the international journal on networked business
13
International journal of electronic commerce : IJEC
13
International journal of networking and virtual organisations : IJNVO
13
Journal of personal selling & sales management : JPSSM
13
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ECONIS (ZBW)
3,315
USB Cologne (EcoSocSci)
4
Other ZBW resources
2
RePEc
1
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1
Transformative value co-creation with older customers in e-services : exploring the influence of customer participation on appreciation of digital affordances and well-being
Zhang, Yu
;
Su, Jiafu
;
Guo, Honggui
;
Lee, Jeoung Yul
; …
- In:
Journal of retailing and consumer services
67
(
2022
),
pp. 1-13
Persistent link: https://www.econbiz.de/10013364473
Saved in:
2
The influence of digital influencer, e-WOM and information quality on customer repurchase intention toward online shop in e-marketplace during pandemic COVID-19 : the mediation eff...
Wandoko, Wanda
;
Panggati, Ignatius Enda
- In:
Journal of relationship marketing : innovations and …
21
(
2022
)
2
,
pp. 148-167
Persistent link: https://www.econbiz.de/10013336327
Saved in:
3
Comparing email and SNS users : investigating e-servicescape, customer reviews, trust, loyalty and E-WOM
Tran, Gina A.
;
Strutton, David
- In:
Journal of retailing and consumer services
53
(
2020
),
pp. 1-17
Persistent link: https://www.econbiz.de/10012171958
Saved in:
4
"I can get no e-satisfaction" : what analytics say? : evidence using satisfaction data from e-commerce
Griva, Anastasia
- In:
Journal of retailing and consumer services
66
(
2022
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013209709
Saved in:
5
The moderating role of relationship quality in the customer engagement and satisfaction relationship in brand communities : the role of gender
Haverila, Matti J.
;
Haverila, Kai
;
McLaughlin, Caitlin
- In:
International journal of electronic marketing and …
12
(
2021
)
4
,
pp. 339-356
Persistent link: https://www.econbiz.de/10012669849
Saved in:
6
A study on the influence of social media marketing activities on customer satisfaction mediated by perceived value in the e-commerce industry
Banerji, Rashi
;
Singh, Animesh
- In:
International journal of electronic marketing and …
15
(
2024
)
4
,
pp. 415-430
Persistent link: https://www.econbiz.de/10015063994
Saved in:
7
An empirical research study to understand the relationship between buyers and digital store
Kenge, Rohit
;
Khan, Zafar
- In:
International journal of business performance …
23
(
2022
)
3
,
pp. 323-346
Persistent link: https://www.econbiz.de/10013440078
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8
Digitisation in retailing : the game-changing driver of industrial transformation
Sindhu, Mahwish
;
Qureshi, Tahir Masood
;
Singh, Sonia
; …
- In:
International journal of intellectual property …
13
(
2023
)
1
,
pp. 22-39
Persistent link: https://www.econbiz.de/10014320965
Saved in:
9
Responding to negative online reviews : the effects of hotel responses on customer inferences of trust and concern
Sparks, Beverley
;
So, Kevin Kam Fung
;
Bradley, Graham L.
- In:
Tourism management : research, policies, practice
53
(
2016
),
pp. 74-85
Persistent link: https://www.econbiz.de/10011440024
Saved in:
10
Towards a unified customer experience in online shopping environments : antecedents and outcomes
Bilgihan, Anil
;
Kandampully, Jay
;
Zhang, Tingting Christina
- In:
International journal of quality and service sciences
8
(
2016
)
1
,
pp. 102-119
Persistent link: https://www.econbiz.de/10011558938
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