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The physical appearance of hotel guests : the impact on service providers’ communication and quality of service
Knežević, Mladen; Tomka, Dragica; Bizjak, Boštjan; … - In: International journal of hospitality management 51 (2015), pp. 8-14
Persistent link: https://www.econbiz.de/10011413936
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Workplace mindfulness and customer satisfaction : an investigation in hospitality industry based on Booking.com overall ratings
Erdurmazlı, Eser; Erdem, Haluk; Türen, Ufuk; Gökmen, … - In: International journal of electronic marketing and … 13 (2022) 3, pp. 300-318
Persistent link: https://www.econbiz.de/10014309740
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A novel approach to consumer loyalty : a case study of hospitality service organisations among generations X and Y
Mei Kei Leong; Chaichi, Kamelia - In: International journal of economics and business … 27 (2024) 2, pp. 269-293
Persistent link: https://www.econbiz.de/10015063264
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Service failure management system : evidence from the Indian hospitality industry
Vikash; Kaushik, Neeraj - In: International journal of services and operations … 48 (2024) 3, pp. 395-408
Persistent link: https://www.econbiz.de/10015066785
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Hospitality bridging healthcare : career opportunities for the future hotel school graduate
DeMicco, Frederick J.; La Forgia, John - In: Journal of hospitality & tourism research : JHTR ; the … 44 (2020) 7, pp. 1072-1079
Persistent link: https://www.econbiz.de/10012259626
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From satisfied to memorable : an empirical study of service and experience dimensions on guest outcomes in the hospitality industry
Sipe, Lori J.; Testa, Mark R. - In: Journal of hospitality marketing & management 27 (2018) 2, pp. 178-195
Persistent link: https://www.econbiz.de/10011848342
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Consumer satisfaction attribute mapping in hospitality industry through ZMET
Chatterjee, Shuvam; Pandey, Mrinalini - In: International journal of business innovation and research 20 (2019) 1, pp. 87-105
Persistent link: https://www.econbiz.de/10012144497
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Antecedents of quality performance in the Philippine micro, small, and medium hospitality sector
Liu, Jen-Ming; Borazon, Elaine Q.; Santamaria, Jose … - In: Asia Pacific business review 27 (2021) 4, pp. 559-582
Persistent link: https://www.econbiz.de/10012623538
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I hear you : does quality improve with customer voice?
Ananthakrishnan, Uttara; Proserpio, Davide M.; Sharma, … - In: Marketing science 42 (2023) 6, pp. 1143-1161
Persistent link: https://www.econbiz.de/10014436778
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Customer responses to intercultural communication accommodation strategies in hospitality service encounters
Wang, Chen-Ya; Miao, Li; Aattila, Anna S. - In: International journal of hospitality management 51 (2015), pp. 96-104
Persistent link: https://www.econbiz.de/10011413951