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~subject:"Kundenzufriedenheit"
~subject:"Schätzung"
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The impact of quality manageme...
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Kundenzufriedenheit
Schätzung
Quality management
4,648
Qualitätsmanagement
4,050
Krankenhaus
3,547
Hospital
3,513
Hotel industry
2,664
Hotellerie
2,579
Service quality
2,131
Dienstleistungsqualität
2,064
Labour productivity
1,771
Arbeitsproduktivität
1,739
Quality
1,631
Hospitality industry
1,496
Health care
1,394
Gesundheitsversorgung
1,370
Gastgewerbe
1,227
Consumer behaviour
1,078
Customer satisfaction
1,064
Gesundheitswesen
1,062
Health care system
1,042
Konsumentenverhalten
1,035
Theory
932
Theorie
924
Productivity
835
Product quality
800
Produktqualität
790
Produktivität
776
Tourism industry
729
Tourismuswirtschaft
727
Hotels
679
Firm performance
665
Unternehmenserfolg
665
Innovation
625
USA
611
Tourism
603
Relationship marketing
600
Beziehungsmarketing
586
Patients
564
Patienten
561
United States
557
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Graue Literatur
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7
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Han, Heesup
22
Kim, Jinkyung Jenny
7
Lee, Jin-soo
7
Shahin, Arash
6
So, Kevin Kam Fung
6
Yu, Jongsik
6
Hyun, Sunghyup Sean
5
Law, Chun Hung Roberts
5
Medeiros, Denise Dumke de
5
Prentice, Catherine
5
Rycx, François
5
Widmer, Philippe K.
5
Xu, Xun
5
Ali, Faizan
4
Cudney, Elizabeth A.
4
Dabestani, Reza
4
Ha Thu Nguyen
4
Hu, Feng
4
Kim, Seongseop
4
Mahy, Benoît
4
McFadden, Kathleen L.
4
Melo, Fagner José Coutinho de melo
4
Nunkoo, Robin
4
Ours, Jan C. van
4
Park, Sang-June
4
Prayag, Girish
4
Schreyögg, Jonas
4
Sparks, Beverley
4
Sreejesh, S.
4
Teichert, Thorsten
4
Wong, IpKin Anthony
4
Zhang, Tingting
4
Al-Ansi, Amr
3
Alrawadieh, Zaid
3
Assaker, Guy
3
Back, Ki-Joon
3
Bilgihan, Anil
3
Caber, Meltem
3
Carvalho, Raíssa Souto Maior Corrêa de
3
Cheng, Mingming
3
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National Bureau of Economic Research
2
Springer Fachmedien Wiesbaden
2
European Business School <Oestrich-Winkel>
1
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International journal of hospitality management
120
Journal of hospitality marketing & management
46
International journal of contemporary hospitality management
43
Tourism management : research, policies, practice
33
Journal of travel and tourism marketing
28
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
27
Total quality management & business excellence
26
Journal of retailing and consumer services
23
International journal of productivity and quality management : IJPQM
21
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
21
Working paper / National Bureau of Economic Research, Inc.
21
International journal of quality & reliability management
18
The TQM journal : the international review of organizational improvement
18
Discussion paper / Centre for Economic Policy Research
14
International journal of services and operations management : IJSOM
14
Journal of hospitality and tourism insights
14
Tourism management perspectives : TMP
13
Discussion papers / CEPR
12
Journal of business research : JBR
12
Quality management journal : QMJ
12
Health care management review : HCM review
11
Health marketing quarterly
11
Journal of air transport management
10
International journal of quality and service sciences
9
International journal of services, economics and management
9
Technological forecasting & social change : an international journal
9
International journal of pharmaceutical and healthcare marketing : IJPHM
8
Journal of Islamic marketing
8
Service business
8
The service industries journal
8
Tourism and hospitality research : THR
8
Economics letters
7
Tourism analysis : an interdisciplinary tourism & hospitality journal
7
Applied economics
6
Industrial marketing management : the international journal for industrial and high-tech firms
6
International journal of pharmaceutical and healthcare marketing
6
Services marketing quarterly
6
The journal of services marketing
6
American economic journal : a journal of the American Economic Association
5
Applied economics letters
5
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ECONIS (ZBW)
1,253
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1
The physical appearance of hotel guests : the impact on service providers’ communication and
quality
of service
Knežević, Mladen
;
Tomka, Dragica
;
Bizjak, Boštjan
; …
- In:
International journal of hospitality management
51
(
2015
),
pp. 8-14
Persistent link: https://www.econbiz.de/10011413936
Saved in:
2
Workplace mindfulness and customer satisfaction : an investigation in hospitality industry based on Booking.com overall ratings
Erdurmazlı, Eser
;
Erdem, Haluk
;
Türen, Ufuk
;
Gökmen, …
- In:
International journal of electronic marketing and …
13
(
2022
)
3
,
pp. 300-318
Persistent link: https://www.econbiz.de/10014309740
Saved in:
3
A novel approach to consumer loyalty : a case study of hospitality service organisations among generations X and Y
Mei Kei Leong
;
Chaichi, Kamelia
- In:
International journal of economics and business …
27
(
2024
)
2
,
pp. 269-293
Persistent link: https://www.econbiz.de/10015063264
Saved in:
4
Service failure management system : evidence from the Indian hospitality industry
Vikash
;
Kaushik, Neeraj
- In:
International journal of services and operations …
48
(
2024
)
3
,
pp. 395-408
Persistent link: https://www.econbiz.de/10015066785
Saved in:
5
From satisfied to memorable : an empirical study of service and experience dimensions on guest outcomes in the hospitality industry
Sipe, Lori J.
;
Testa, Mark R.
- In:
Journal of hospitality marketing & management
27
(
2018
)
2
,
pp. 178-195
Persistent link: https://www.econbiz.de/10011848342
Saved in:
6
Consumer satisfaction attribute mapping in hospitality industry through ZMET
Chatterjee, Shuvam
;
Pandey, Mrinalini
- In:
International journal of business innovation and research
20
(
2019
)
1
,
pp. 87-105
Persistent link: https://www.econbiz.de/10012144497
Saved in:
7
I hear you : does
quality
improve with customer voice?
Ananthakrishnan, Uttara
;
Proserpio, Davide M.
;
Sharma, …
- In:
Marketing science
42
(
2023
)
6
,
pp. 1143-1161
Persistent link: https://www.econbiz.de/10014436778
Saved in:
8
Customer responses to intercultural communication accommodation strategies in hospitality service encounters
Wang, Chen-Ya
;
Miao, Li
;
Aattila, Anna S.
- In:
International journal of hospitality management
51
(
2015
),
pp. 96-104
Persistent link: https://www.econbiz.de/10011413951
Saved in:
9
Differences in Chinese and Western tourists faced with Japanese hospitality : a natural language processing approach
Alemán Carreón, Elisa Claire
;
Mendoza España, Hugo …
- In:
Information technology & tourism
23
(
2021
)
3
,
pp. 381-438
Persistent link: https://www.econbiz.de/10012616998
Saved in:
10
Hotel customer segmentation according to eco-service
quality
perception : the case of Russian tourists
Aksu, Akın
;
Albayrak, Tahir
;
Caber, Meltem
- In:
Journal of hospitality and tourism insights
5
(
2022
)
3
,
pp. 501-514
Persistent link: https://www.econbiz.de/10013272792
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